UK National Contact Centre Awards 2026 Now Open for Nominations
UK National Contact Centre Awards 2026 Now Open for Nominations, Marking a New Era of Excellence The UK’s…
Calabrio – The State of the Contact Centre
AI you can trust: Governance as the New Business Standard
AI you can trust: Governance as the new business standard in the contact centre – Richard Farrell, CIO…
Jabra – ClearSpeech
The Biggest CX Trends in Contact Centres Set To Redefine 2026
The Three Biggest CX Trends in the Contact Centre Industry Set To Redefine 2026 according to Content Guru…
Are You Identifying the Right Customers for Your Outbound Call Lists?
Are You Identifying the Right Customers for Your Outbound Call Lists? Steven Brooks, Chief Commercial Officer of Noetica…
loveholidays Selects Calabrio WFM to Increase Contact Centre Efficiency
loveholidays Selects Calabrio Workforce Management to Increase Contact Centre Efficiency – Robust selection process reveals Calabrio’s WFM solution…
Sabio Group In Record-Breaking Google Cloud Deployment
AI Revolution Hits European Insurance: Sabio Group In Record-Breaking Google Cloud Deployment Spanish insurer IMA Iberica leapfrogs industry…
The Biggest CX Trends in Contact Centres Set To Redefine 2026
The Three Biggest CX Trends in the Contact Centre Industry Set To Redefine 2026 according to Content Guru…
Content Guru Unveils Health and Care Microsite
Content Guru Unveils Health and Care Microsite Showcasing AI-Powered Patient Experience Solutions Content Guru, a leading global provider…
Capita extends Contact Centre Contract with Samsung UK
Capita extends relationship with Samsung UK to provide support for consumer customers Capita today announces that its contact…
IPI Pauseable now available on AWS Marketplace
IPI Pauseable now available on AWS Marketplace – Extends Flagship PCI DSS functionality to Amazon Connect users IPI,…
ResQ Announce 50 New Contact Centre Agent Jobs
Contact centre specialist, ResQ, is creating 50 jobs at its Seaham site, with plans for up to 150…
Why UK Consumers Will Pay a 37% Premium for Better Service
In an age dominated by talk of AI and automated customer experiences, a major new report on UK…