Europe’s Best in Customer Contact Celebrated at the 25th ECCCSAs
The European customer contact community came together last night at the 25th edition of the prestigious European Contact…
Calabrio – The State of the Contact Centre
UK Police Forces Risk Missing AI Opportunities
UK Police Forces Risk Missing AI Opportunities as Majority Yet to Fully Implement Tools according to Content Guru…
Jabra – ClearSpeech
A Winning CX Strategy for Black Friday Success
Each November, UK retailers experience a dramatic surge in online activity between Black Friday and Cyber Monday. High…
Are You Identifying the Right Customers for Your Outbound Call Lists?
Are You Identifying the Right Customers for Your Outbound Call Lists? Steven Brooks, Chief Commercial Officer of Noetica…
loveholidays Selects Calabrio WFM to Increase Contact Centre Efficiency
loveholidays Selects Calabrio Workforce Management to Increase Contact Centre Efficiency – Robust selection process reveals Calabrio’s WFM solution…
Sabio Group In Record-Breaking Google Cloud Deployment
AI Revolution Hits European Insurance: Sabio Group In Record-Breaking Google Cloud Deployment Spanish insurer IMA Iberica leapfrogs industry…
Why UK Consumers Will Pay a 37% Premium for Better Service
In an age dominated by talk of AI and automated customer experiences, a major new report on UK…
Content Guru Unveils Health and Care Microsite
Content Guru Unveils Health and Care Microsite Showcasing AI-Powered Patient Experience Solutions Content Guru, a leading global provider…
Capita extends Contact Centre Contract with Samsung UK
Capita extends relationship with Samsung UK to provide support for consumer customers Capita today announces that its contact…
IPI Pauseable now available on AWS Marketplace
IPI Pauseable now available on AWS Marketplace – Extends Flagship PCI DSS functionality to Amazon Connect users IPI,…
ResQ Announce 50 New Contact Centre Agent Jobs
Contact centre specialist, ResQ, is creating 50 jobs at its Seaham site, with plans for up to 150…
Why UK Consumers Will Pay a 37% Premium for Better Service
In an age dominated by talk of AI and automated customer experiences, a major new report on UK…