Contact Centres in 2030: Where Humans and Machines Unite
Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite Kevin McGachy, Head of AI…
Deploying Strategies to Manage Frustrated Customers in the Utility Sector
Deploying strategies to manage frustrated customers in the utility sector via the contact centre Echo Managed Services Dealing…
Content Guru Named Strong Performer in CCaaS Voice of Customer Report
Content Guru Named a Strong Performer in the 2024 Gartner® Contact Centre CCaaS Voice of the Customer Report…
Contact Centres in 2030: Where Humans and Machines Unite
Contact Centres in 2030: The AI Frontier – Where Humans and Machines Unite Kevin McGachy, Head of AI…
Fuel Card Services achieves Productivity Uplift with Noetica
Fuel Card Services achieves Productivity Uplift with Noetica’s Dialling Solution for Sales and Service Calls though their contact…
The Importance of Moving from On-Premise to Cloud-Based Tech?
With more than 40,000 calls per month, long hold times, overwhelmed contact centre agents, and frustrated customers, the…
More Chat, Less Bots – Why a Human-First approach is best
More chat, less bots ~ Why a human-first approach is best for mobile customer service at their contact…
Return of the Contact Centre Outsourcer
Return of the Contact Centre Outsourcer: How to Position Your Business for When Growth Returns to the Economy…
Ventrica continues its commitment to Real Living Wage
Global CX specialist Ventrica is delighted to announce that it will continue to be a Real Living Wage…
Insights, the AI-Powered Business Intelligence Tool from Calabrio
Insights, the New AI-Powered Business Intelligence Tool from Calabrio, Accelerates Conversion of Data into Actionable Intelligence Fully integrated cloud…
Ventrica Adds Top Talent to Commercial Function
Ventrica, the Southend-on-Sea based outsource contact centre, is delighted to announce the appointment of two highly respected members…
Contact Centre Agents Increasingly Prefer AI-Driven Solutions
Kore.ai’s Research Reveals Historic Shift as Contact Centre Agents and Consumers Increasingly Prefer AI-Driven Solutions Kore.ai has unveiled…