Events

Join the CCMAs for a high-impact day focused on what separates good contact centres from truly great ones. Hear directly from industry leaders on how to build a culture of innovation, learn from real-world transformation case studies, and explore what tomorrow’s operating model looks like in practice.

Engage in peer-led discussions on omni-channel strategy and the metrics that genuinely drive performance, not just reporting.

Connect with fellow senior leaders, exchange proven best practices, and leave with practical, actionable strategies you can take straight back to your operation.

Location: Hotel VOCO, Manchester

For additional information on the event or to register Click Here