Putting AI in Front of the Customer Successfully
Customer expectations are rising, and as AI plays a bigger role in contact centres, trust is critical. This CONNECT event focuses on adopting AI with intent – improving CX while protecting credibility, empowering agents, and delivering real value.
This is about moving beyond trends and tick-box compliance to make choices that create better experiences and lasting impact.
Here’s what to expect at this in-person CONNECT event:
– See how your peers are approaching CX in 2026 from proactive engagement and better journeys to building business cases and using AI across channels.
– We will explore the risks of AI in CX and why clarity, accuracy, and credibility are essential to maintaining customer trust.
– Westminster City Council will share practical lessons from introducing AI into their customer contact operation, from careful planning to rapid expansion.
– Our panel of Leaders will discuss purposeful AI adoption to reduce friction, protect trust, elevate agents, and deliver long-term value.
– Connect with peers, share ideas, and leave with practical insights you can take back to your contact centre.
Location: Westminster City Council, London
For additional information on the event or to register Click Here
