Rostrvm Solutions appoints Lee Ward

Lee Ward has joined Rostrvm Solutions as a Business Development Manager. Lee has been involved in…

How to use multi-way Web Chat

How to use multi-way Web Chat – The strength of contact centre agents is that they’re…

Scottish Friendly Assurance launch web self-service with Synthetix

Scottish Friendly, one of the largest mutual societies in the UK and winner of the Financial…

Stanton Fisher to open Dublin based contact centre

Stanton Fisher, a financial claims management company, have announced that they will open a contact centre…

Forecasting: don’t sing off the same spreadsheet

Forecasting: don’t sing off the same spreadsheet Elizabeth Gooch, CEO, eg solutions Forecasting and planning is…

Noble Systems Survey Reveals Organisations Continue to Rely on Manual Contact Tools

Noble Systems Corporation have announced the results of its latest survey of contact centre operations, revealing…

Web chat volumes increase by over 140% in 2 years according to ContactBabel

Now offered as a customer service channel by 37% of UK contact centres New research published…

Concentrix Announces 250 New Jobs in Belfast

Global business process outsourcing company Concentrix Corporation (formerly gem) has launched a recruitment drive after securing…

Teleperformance UK awards CTI contract to Infinity CCS

Infinity CCS has announced the signing of a multi-year contract with Teleperformance UK for the maintenance…

Utilitywise announce 150 jobs at South Shields Site

Utilitywise, a utility cost management consultancies, have announced the creation of 150 job vacancies at the…

rostrvm Solutions 9 addresses customer service challenges

Rostrvm Solutions has launched rostrvm 9, an innovative platform that supports the call centre transformation into…

Jabra 75% of UK workers suffer from emotional problems in the workplace

Jabra survey shows a surprising amount of isolation, relationship problems and stress amongst UK workers Distrust…

Webhelp TSC Hero Awards

Six customer experience experts from Webhelp TSC have been crowned the best in the UK at…

How Gamification Improves Contact Centre Performance

Gamification sounds like some animated hero taking giant leaps, completing levels and providing simple entertainment. Wrong.…

BT announce creation of 290 jobs at Warrington contact centre

Telecoms giant BT have announced the creation of 290 jobs at their Warrington contact centre with…

New Call Telecom announce creation of 100 jobs

New Call Telecom, a phone and broadband provider, have announced the creation of 100 jobs over…

Diligenta announce job losses at Exeter contact centre

It has been reported that Exeter based outsourcer Diligenta are in consultation with 400 staff regarding…

Job losses announced at Hewlett Packard

It has been reported that Hewlett Packard (HP) are making 220 permanent and 60 contractor staff…

The Future of Customer Service 2013

The CCA Kcom ‘Future of Customer Service’ report 2013 marks the third year this authoritative research…

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