Work-at-home contact centre Agent Model to Accelerate Migration from On-premise to Cloud Application Solutions Frost &…
Tag: Report
Contact Centre as a Service Set For High Growth
Contact Centre as a Service will experience high growth 14.68% during the forecast 2019-2025 The study…
2019-20 UK Contact Centre Decision-Makers Guide
“The 2019-20 UK Contact Centre Decision-Makers’ Guide”, based on surveys with 226 UK organisations and 1,000+…
Download: Pindrop 2017 Call Centre Fraud Report
2017 Call Centre Fraud Report – UK falls victim to international criminal gangs as borderless phone…
The Inner Circle Guide to Customer Interaction Analytics
“The Inner Circle Guide to Customer Interaction Analytics” is a major independent analyst report, aimed at…
UK Contact Centre HR & Operational Benchmarking Report
The largest HR & operational benchmarking Report of UK customer contact operations is now available from…
Jabra Research uncovers hours lost due to Workplace Distraction
Jabra Research uncovers hours lost due to Workplace Distraction – Jabra have launched their research report…
Ultracomms Study set to open Debate on effectiveness of Answer Machine Detection
Ultracomms New independent study set to re-open the debate on the effectiveness of Answer Machine Detection.…
Contact Centre Decision Makers Guide Survey
Contact Centre Decision Makers Guide Survey ContactBabel are inviting organisations with 10 or more UK agent…
Customer Engagement Drives Third of UK Cloud Deployments
Customer engagement drives one third of UK cloud deployments, CIF research finds – Improving customer service…
Webhelp UK Report – Nearly 90% of Businesses are Neglecting Customer Experience
Webhelp UK Report – Nearly 90% of Businesses are Neglecting Customer Experience. Mobile technology means customers…
Zendesk Benchmark: Live Chat Drives Highest Customer Satisfaction
Zendesk Benchmark: Live Chat Drives Highest Customer Satisfaction – Exchanging more messages during a live chat…
Press 1 to find the worst call centre offenders in new Which? survey
New Which? research has revealed BT, TalkTalk and Scottish Power are the companies we dread calling…
Marketers No Closer to Understanding Customer Journey
Mapping the customer journey in the contact centre isn’t that straightforward; new research reveals a lack…
Contact Centres looking to nearshore locations
Contact Centres – Attractive Benefits Draw UK Contact Centres to Scotland, Ireland, Northern Ireland – New…
ICMI Report: How to Create a Flawless Call Centre Customer Experience
ICMI Report; ICMI have released a contact centre whitepaper ‘Insider Perspectives on Removing the Roadblocks to…
Ansaback: Britons prefer UK based contact centres over discounts
Ansaback; Research conducted by Ipswich based Outsource company Ansaback reveals that Britons prefer to speak with…
ContactBabel – UK Contact Centres in 2015: The State of the Industry & Technology Penetration
1 in every 25 jobs in the UK is within the contact centre industry according to…