Five Key Initiatives to help you transition from a Call Centre to a customer experience centre…
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Intelecom Announce Speaker Line-Up at Contact Centre Event
Intelecom announces speaker line-up at its contact centre industry event Get Connected 2016 – 27th April…
Get Connected 2016 – Intelecom Conference – 27th April 2016
Get Connected 2016 – Intelecom Conference – London – 27th April 2016 Achieving and delivering extraordinary…
Intelecom appoints new Vice President of Sales in the UK
Intelecom appoints Colin Hay as new Vice President of Sales in the UK Intelecom Group AS,…
Virtual Agents – Friend or Foe? asks Intelecom
Virtual Agents – Friend or Foe? As more customers choose to self-serve and virtual agents make…
Generation Game and Overcoming Millennials Loyalty Challenge
Playing the Generation Game and overcoming Millennials loyalty challenge – Børge Astrup, Managing Director of Intelecom…
Intelecom Sponsors ContactBabel Research into Interaction Routing
Intelecom sponsors ContactBabel latest reseach into Interaction Routing Results highlight changes in enquiry routing as businesses…
Intelecom Survey Reveals State of the Contact Centre
Intelecom latest survey reveals the real state of contact centres; Results highlight future growth with exponential…
DTMF and the Cloud in Contact Centres
The Art of the Possible: DTMF and the Cloud in Contact Centres – Mashud Ahmed, Integration…
Intelecom Positioned in Magic Quadrant for Contact Centres
Intelecom has appeared in this Gartner Magic Quadrant in recognition of our pioneering work and years…
Speech Analytics – 5 Steps to Success
Speech Analytics – 5 steps to Success – Borge Astrup, Managing Director, customer contact division at…
Future of Customer Service and Cloud-Based Contact Centres
Future of Customer Service and Cloud-Based Contact Centres – Intelecom takes a look at Forrester’s highlighted…
Intelecom Selected by fm24 for Facilities Management Help Desk
Intelecom, a provider of cloud-based contact centre solutions and its partner Strategic Communications Services (SCS) have…
Intelecom introduces Web-Chat & Outbound Dialling to Cloud Solution
Intelecom introduces new and enhanced web-chat and outbound dialling functionality to its multi-channel cloud contact centre…
Ombudsman Services extends cloud-based solution from Intelecom
Ombudsman Services have extended its cloud-based contact centre solution from Intelecom to support rapid business growth…
Capita deploys cloud technology from Intelecom
Capita deploys cloud contact centre technology from Intelecom to support human resource service centre for UK…
Connect from Intelecom now fully integrated with Salesforce
Intelecom Group AS has launched a new application on the Salesforce AppExchange to allow a seamless…
Six tips for putting excellence back into the customer experience
Six tips for putting excellence back into the customer experience Klaas van der Leest, Managing Director,…