From Call Centre to Customer Experience Centre

Five Key Initiatives to help you transition from a Call Centre to a customer experience centre…

Intelecom Announce Speaker Line-Up at Contact Centre Event

Intelecom announces speaker line-up at its contact centre industry event Get Connected 2016 –  27th April…

Get Connected 2016 – Intelecom Conference – 27th April 2016

Get Connected 2016 – Intelecom Conference – London – 27th April 2016 Achieving and delivering extraordinary…

Intelecom appoints new Vice President of Sales in the UK

Intelecom appoints Colin Hay as new Vice President of Sales in the UK Intelecom Group AS,…

Virtual Agents – Friend or Foe? asks Intelecom

Virtual Agents – Friend or Foe? As more customers choose to self-serve and virtual agents make…

Generation Game and Overcoming Millennials Loyalty Challenge

Playing the Generation Game and overcoming Millennials loyalty challenge – Børge Astrup, Managing Director of Intelecom…

Intelecom Sponsors ContactBabel Research into Interaction Routing

Intelecom sponsors ContactBabel latest reseach into Interaction Routing Results highlight changes in enquiry routing as businesses…

Intelecom Survey Reveals State of the Contact Centre

Intelecom latest survey reveals the real state of contact centres; Results highlight future growth with exponential…

DTMF and the Cloud in Contact Centres

The Art of the Possible: DTMF and the Cloud in Contact Centres – Mashud Ahmed, Integration…

Intelecom Positioned in Magic Quadrant for Contact Centres

Intelecom has appeared in this Gartner Magic Quadrant in recognition of our pioneering work and years…

Speech Analytics – 5 Steps to Success

Speech Analytics – 5 steps to Success  – Borge Astrup, Managing Director, customer contact division at…

Future of Customer Service and Cloud-Based Contact Centres

Future of Customer Service and Cloud-Based Contact Centres – Intelecom takes a look at Forrester’s highlighted…

Intelecom Selected by fm24 for Facilities Management Help Desk

Intelecom, a provider of cloud-based contact centre solutions and its partner Strategic Communications Services (SCS) have…

Intelecom introduces Web-Chat & Outbound Dialling to Cloud Solution

Intelecom introduces new and enhanced web-chat and outbound dialling functionality to its multi-channel cloud contact centre…

Ombudsman Services extends cloud-based solution from Intelecom

Ombudsman Services have extended its cloud-based contact centre solution from Intelecom to support rapid business growth…

Capita deploys cloud technology from Intelecom

Capita deploys cloud contact centre technology from Intelecom to support human resource service centre for UK…

Connect from Intelecom now fully integrated with Salesforce

Intelecom Group AS has launched a new application on the Salesforce AppExchange to allow a seamless…

Six tips for putting excellence back into the customer experience

Six tips for putting excellence back into the customer experience Klaas van der Leest, Managing Director,…

Latest Version of Connect from Intelecom improves social media interactions

Latest Version of Connect from Intelecom improves social media interactions and puts organisations in control of…

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