Delivering Exceptional CX Through People, Process & Tech

Delivering an exceptional customer experience through people, process and technology – a three point plan As…

Exceptional Customer Experience, People, Process & Tech

Puzzel’s annual customer experience event attracts over 150 contact centre, customer service, telephony and I.T professionals…

Puzzel announces speaker line-up for Get Connected 2018

Puzzel announces speaker line-up for Get Connected 2018 Contact centre event on Wednesday 27th June 2018…

Keep Calm, it’s only GDPR! Questions to ask your Tech Provider

Keep calm, it’s only GDPR!  Seven questions to ask your technology provider According to Thomas Rodseth,…

Puzzel Contact Centre Conference: Get Connected 2018

Puzzel’s annual customer experience event attracts over 150 contact centre professionals across the UK. Join Puzzel…

8 Top Tips to Make Self-Service a Success

Self-service is growing and has a far greater role to play than simply reducing the number…

Elevating The Role of Self Service in the Contact Centre

Elevating the role of self-service – 8 Top Tips Self-service has a greater role to play…

Puzzel Launch Chat bot functionality and GDPR readiness

Chat bots are creating new opportunities to expand and improve customer interactions and Puzzel’s latest release…

The Art of Reducing Call Volumes in the Contact Centre

The Art of Reducing Call Volumes in the Contact Centre – Colin Hay at Puzzel believes…

Happy 1st Birthday Puzzel. A time to Reflect

Børge Astrup, CEO of Puzzel looks back over the last year as the company celebrates its…

Email in Contact Centres: Give it a Second Chance!

Email in contact centres: 5 reasons to give it a second chance – Colin Hay at…

Customer Interaction – 8 Ways to Re-Energise Customer Service

Customer Interaction – Keep it simple: 8 Ways to re-energise customer service Turning customer interactions into…

10 Tips for Keeping Loyal Customers On Side

Loyal customers are golden but once you’ve found them, how do you keep them? Colin Hay…

Puzzel Showcase Cloud Contact Centre Solutions at Expo

Puzzel showcases complete portfolio of cloud solutions at Call & Contact Centre Expo 2018 on 21st…

Benefits of Systems Integration with Cloud Contact Centre

The Benefits of Systems Integration with Cloud Contact Centre Solutions Colin Hay at Puzzel explores the…

Choosing the Right Robot for your Contact Centre

Choosing the right robot for your contact centre – According to Thomas Rødseth of Puzzel there…

Make homeworking a successful option for your contact centre

8 Ways to make homeworking a successful option for your contact centre – Colin Hay at…

Raising the status of outbound dialling in contact centres

Outbound dialling sometimes has a dubious reputation but used properly, is a powerful outreach tool. The…

Free Download: 3 Critical Issues Facing Contact Centres Today

3 Critical issues facing contact centres today and how to overcome them – Thomas Rødseth reviews Puzzel’s…

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