Content Guru scores highest ‘Willingness to Recommend’ rating in the 2026 Gartner® Voice of the Customer…
Category: – Contact Centre News
News from the UK contact centre industry
NiCE CXone Integration with Epic Brings Patient Engagement
NiCE CXone Integration with Epic Brings Patient Engagement and Context into One Workspace New integration unifies…
The Exchange – Gain Access to Europe’s Award-Winning Contact Centre Operations
The Exchange is now less than two weeks away, taking place virtually on Wednesday 22 and…
Premium Credit Partners with Elephants Don’t Forget to Enhance Customer Outcomes
Premium Credit, a leading provider of instalment finance solutions for insurance, school fees, professional fees, and…
Parcelhero Introduce AI to Contact Centre to Enhance Customer Service
Parcelhero has rolled out new AI-powered customer support features on its courier comparison platform to enhance…
Openreach Uses NiCE Cognigy AI Agents
Openreach Uses NiCE Cognigy AI Agents to Upgrade U.K. Broadband Deployment to Deliver Tens of Millions in Financial Benefits…
Contact Centres are now involved in 61% of Fraud Cases
Contact centres are now involved in 61% of fraud cases as criminals target customer service teams…
CCMA Circle: Customer Retention – Avoiding the Leaky Bucket
In this CCMA Circle session, we explore why effective sales and retention strategies are about far…
CX Is Breaking at Scale. Here’s How Contact Centre Models Are Evolving
Customer Experience Is Breaking at Scale. Here’s How Contact Centre Models Are Evolving Most businesses don’t…
Serco Awarded Government Contract to Deliver Contact Centre Services
Serco Awarded £63m Contract to Deliver Multi-Channel Contact Centre for Key UK Government Services Serco has…
Virgin Media to Recruit 500 Contact Centre Staff Across UK
Virgin Media to Recruit 500 Contact Centre Staff Across the UK Virgin Media have announced plans…
ResQ Create 400 New Contact Centre Jobs Following Contract Wins
ResQ to Create 400 New contact centre Jobs in Hull and Seaham Following Contract Wins ResQ,…
Capita Secured Two‑Year Contact Centre Services Contract
Capita extends eight-year contact centre services partnership with major distribution client through new contract renewal Capita…
Cirrus Rebrand Learns That Everyone Hates Contact Centres
Cirrus rebrand leans into the unspoken truth: everyone hates contact centres Department of Creativity has rebranded…
Route 101 Enables Blackcircles to Boost Productivity at Contact Centre
Route 101 Enables Blackcircles to Boost Productivity by 30% Through Unified Zendesk Platform Long-standing partnership enables…
Content Guru Appoints Experienced Policing Director to Drive Innovation
Content Guru Appoints Experienced Policing Director to Drive Innovation in Police Public Contact Content Guru has…
BT Announce Closure of Outdated Contact Centres
BT Group Proposes Closure of Three UK Contact Centres as Part of Modernisation Strategy BT Group…
Finalists of UK National Contact Centre Awards 2026 Announced
The finalists of the UK National Contact Centre Awards 2026 have been revealed by organisers CCMA…
The Hidden Cost of PCI in the Contact Centre
The hidden cost of PCI in the contact centre – Matt Taylor, Head of Solution Consulting…