Consumer Duty – Achieve Positive Outcomes Through Compliance – Download White Paper from Business Systems At…
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State of the Contact Centre: The Agent of the Future
State of the Contact Centre: The Agent of the Future – Get Insights into the Influence…
Contact Centres Spend £2.4bn Authenticating Customers
UK contact centres spend £2.4bn per year authenticating customers – The average length of time taken…
Your Contact Centre Agent Desktop is a Mess
Your contact centre agent desktop is a mess – Fragmented systems and data sprawl make it…
Whitepaper: Taking Video to the Contact Centre
Video calling has become a staple of global communications. Almost all of us use some form…
ContactBabel: Agent Engagement & Customer Interaction Analytics
The new ContactBabel analyst reports, “The Inner Circle Guide to Agent Engagement & Empowerment” and “The…
Customer Experience Foundation ‘Retail CX Report’
The latest report from the Customer Experience Foundation “Retail CX Report” is now available for FREE…
CXFO Reveals Challenges for Young CX & Contact Centre Leaders
Latest Report From CXFO reveals several challenges for young CX and Contact Centre Leaders Keith Gait…
Top 3 Challenges Facing Contact Centres
As the world emerges from the pandemic and faces the realities of today’s macroeconomic environment, delivering…
Contact Centre Leaders Reveal Challenges in Balancing performance & Costs
High stakes: Contact Centre leaders reveal challenges in balancing performance and costs amid economic uncertainty according…
Contact Centre White Paper – CX Realities 2023
CX Realities 2023 – Download the Contact Centre White Paper from The Sabio Group The recent…
CX that Delivers on your Brand Promise’ – Ventrica White Paper
How to create and execute a customer experience strategy for your brand that delivers real commercial…
Cloud Contact Centre Guide: Moving CX Centre Stage
Customer service expectations are higher than ever, especially as a result of the recent pandemic which…
The Five Steps to Accurate Contact Centre Forecasting
The Five Steps to Accurate Contact Centre Forecasting – Free Download from Injixo Forecasting is complex…
UK Contact Centre Vertical Markets Series – Free Download
“The UK Contact Centre Vertical Markets Series” are a group of eight reports which look at…
Infobip launches Conversational Everything Blueprint
Infobip launches Conversational Everything Blueprint to help brands meet evolving customer preferences and the growing popularity…
Say Goodbye to Contact Centre Agent Notes
Are your contact centre agents writing manual summaries after every interaction? The notes which contact centre…
How to Reduce Agent Errors in your Contact Centre by 30%
How to Reduce Agent Errors in your Contact Centre by 30% – Discover why organisations including…