Mears 24/7 Deploy Britannic Technologies Cloud
Britannic Technologies have announced they have deployed a telecommunications solution in the cloud for Mears 24/7, a specialist contact centre…
Contracts
Echo Managed Services gets vote from Electoral Commission
Echo Managed Services called in to support Electoral Commission in run up to UK Parliamentary General Election on 7th May…
Torfaen Council select outsourcer Griffin Place Communications
Griffin Place Communications (GPC) has been selected by Torfean County Borough Council to provide training courses in contact centre services…
Traveline Cymru wins contact centre outsource contracts
Traveline Cymru, the public not for profit transport information service for Wales, has secured outsource contracts to handle customer enquires…
Serco confirms contract award to support the delivery of careers guidance
Serco, the international service company, has secured a new three year contract for delivering contact centre services for the National…
Webhelp UK builds on its partnership with Sky
Webhelp UK, a leading customer experience management organisation, has been awarded the Sky Customer Retention Team (CRT) campaign, strengthening its…
Grass Roots selects Sabio to deploy Avaya communications infrastructure
The Grass Roots Group, the world’s leading provider of employee and customer engagement solutions, has selected Sabio to implement a…
Eckoh plc signs four year customer services contract with TFL
Eckoh plc the global provider of secure payment products and customer service solutions, today announces that it has won a…
Milton Keynes Dons partners with Unify to drive excellence in customer service
OpenScape Cloud Contact Centre to help MK Dons transform the delivery of match day support and increase customer satisfaction and…
RAC select Carpeo for Outsource Contract
Outsourcer Carpeo have secured an outsource contract with the RAC resulting in 40 new jobs at the Company’s Swindon based…
TalkTalk Reduces Costs with Nuance
– TalkTalk Reduces Call Centre Costs Dramatically by Creating a More Human Customer Service Conversation with Nuance – TalkTalk Saves…
Dogs Trust selects Echo Managed Services for microchip helpline
Charity extends relationship with Echo Managed Services to help meet 2015/16 deadline for all dogs to be microchipped in England…
Eckoh signs agreement with Tenpin
Eckoh plc have announced that it has secured a new 3 year agreement with Tenpin Ltd, a leading operator of…
HomeServe Customers are being encouraged to Rant & Rave
Customers contacting HomeServe, one of the UK’s leading Home Assistance providers, are being encouraged to ‘Rant & Rave’ about the…
Cairn Housing Association chooses Netcall
Not-for-profit Scottish organisation partners with technology provider Netcall to improve service delivery, using social media analysis and engagement capabilities for…
Mitel Enhances Customer Service for South Lakeland and Eden District Councils
Mitel® has delivered a contact centre solution to South Lakeland and Eden District Councils in Cumbria, to enhance the customer…
Eckoh signs exclusive five-year ‘multi-million’ dollar distribution agreement
Eckoh, a global provider of secure payment products and customer service solutions, today announces that it has signed a five-year…
Enghouse Interactive Invests in Partners that Buy-in to its Strategic Vision
Enghouse Interactive has announced the launch of its new EMEA Partner Programme. The programme comprises a select group of Enghouse…
New Outsource Contract for Webhelp UK in Dearne Valley
Webhelp UK have announced a significant new contract win with creative I.T. solutions provider, Jigsaw24 which will create around 50…