Serco signs £70m services contract with Lincolnshire County Council
Serco have confirmed that it has signed a new contract to provide a range of business process and contact centre…
Contracts
Falkirk FC sign sponsorship deal with Webhelp UK
The deal will see company, which employs more than 850 at its headquarters in nearby Larbert, have its name displayed…
Teleperformance Secures NHS Blood & Transplant Contract
Teleperformance UK have announced that it has secured a three year contract with NHS Blood & Transplant following a competitive…
Capita selected by John Lewis for online contact centre partnership
Capita plc has been selected by John Lewis to provide its online contact centre. Under the agreement, which is worth…
Synthetix form key partnership with Premier Business Audio
Synthetix have announced a new partnership with Premier Business Audio. As an award-winning audio marketing provider for contact centres, Premier…
Ventrica to provide customer service for Purplebricks
Outsourced contact centre, Ventrica which provides niche, high quality customer contact services, has been selected by Purplebricks.com the world’s first…
Contract with Scottish Power creates new jobs at KC Contact Centres
More than 20 new, permanent jobs could be created at a local contact centre if an initial short-term contract with…
Oxford Council beats weather by optimising customer service
Netcall continues to transform customer engagement by enabling Oxford City Council to handle increased call volumes and customer enquiries effectively…
KCom signs multi-million pound contact centre deal
It has been reported that KCom has signed what has been described as a “substantial”, multi-million pound Government contract to…
Aspect Software & Capita IT Services announce channel partner agreement
Aspect Software has today announced a channel partnership agreement with Capita IT Services, part of Capita plc, to supply Aspect’s…
Which? selects mplsystems for multi-channel contact centre solution
Which?, the largest consumer body in the UK, has selected customer contact technology specialist mplsystems to deliver a major multi-channel…
Convergys to Acquire Stream for $820 Million
Convergys Corporation and Stream Global Services, Inc., have announced entry into a definitive merger agreement under which Convergys will acquire…
Capita and RSPCA celebrate 10 years of outsource partnership
Capita’s customer management business, based in South Yorkshire, recently hosted a two day fundraising event to celebrate its 10 year…
New Managed Cloud Services contract win for eg solutions plc
eg solutions plc have announced that it has won a new Managed Cloud Services contract from a major third party…
Harrow Council calls in Semafone and Capita for secure customer payments
Semafone have announced that Harrow Council has adopted its secure payment system for taking credit and debit card payments over…
Hastings Direct chooses Eptica’s Multi Channel Platform
Insurance retailer Hastings Direct wants to enhance customer service and provide improved channel choice for its 1.3 million customers, while…
Aspect Software and Freedom Communications announce channel agreement
Aspect Software and UK based Unified Communications Systems Integrator Freedom Communications, have signed a reseller agreement. Freedom will supply, implement…
Ventrica secures NJOY Outsource Contract
Ventrica secures NJOY contract and create job opportunities in UK Electronic cigarette company NJOY today announced it has selected outsourced…
Capita signs three-year contract to manage customer contact for Government
Capita’s customer management business will manage 10 enquiry lines on behalf of the Department for Work and Pensions (DWP) from…