Say what? Mishearing on customer calls costing contact centres £246m a year Research from ContactBabel, sponsored…
Tag: ContactBabel
Contact Centre Report: Exceeding UK Customer Expectations
Contact Centre Report: “Exceeding UK Customer Expectations 2023-24” – Half of UK customers changed at least…
The Inner Circle Guide to Customer Engagement
The Inner Circle Guide to Customer Engagement & Personalisation, based on surveys with over 200 UK…
UK Contact Centre Vertical Markets Series – Free Download
“The UK Contact Centre Vertical Markets Series” are a group of eight reports which look at…
Company Profile: ContactBabel
ContactBabel is the leading analyst firm for the contact centre industry. If you have a question…
Take Part in the UK Contact Centre Decision-Makers’ Guide 2023
With insights built on hard data, the 20th annual edition of “The UK Contact Centre Decision-Makers’…
ContactBabel Launch UK CX Decision Makers’ Guide 22-23
Sabio Group and ContactBabel Launch UK CX Decision Makers’ Guide 22-23 » The annual report studies…
How Can Contact Centres Improve the Health of Agents?
ContactBabel is working with University researchers and industry partners to discover what UK contact centres are…
Inner Circle Guide to Cloud-based Contact Centre Solutions
“The Inner Circle Guide to Cloud-based Contact Centre Solutions”, with data from over 200 UK organisations,…
Take Part in the Definitive Contact Centre Survey
The 2022 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…
The UK Customer Experience Decision-Makers’ Guide
The 2021-2022 UK Customer Experience Decision-Makers’ Guide Download from Enghouse Interactive for contact centres The Customer…
3 in 4 UK Contact Centres are Concerned about Cybersecurity
3 in 4 UK contact centre businesses concerned about cybersecurity when remote working, according to new…
Contact Centre Webinar: The Future of Customer Experience
Heineken and ContactBabel join Enghouse in webinar glimpsing into the future of customer experience CX specialists…
Inner Circle Guide to Contact Centre Agent Engagement
The Inner Circle Guide to Contact Centre Agent Engagement & Empowerment – available now from ContactBabel…
Take Part in the UK’s Largest Survey of Contact Centres
With insights built on hard data, the 19th annual edition of “The UK Contact Centre Decision-Makers’…
Customer Experience Decision-Makers’ Guide Free Download
“The 2021-22 UK Customer Experience Decision-Makers’ Guide”, based on surveys with 211 UK organisations and 1,000+…
Will Data Security Hold Back Remote Contact Centre Working?
Will Data Security Hold Back Remote Contact Centre Working? – Take part in the research conducted…
The Inner Circle Guide to Omnichannel for Contact Centres
“The Inner Circle Guide to Omnichannel” for contact centres based on surveys with over 200 UK…