PCI DSS Compliance in the Contact Centre Guide

PCI DSS Compliance in the Contact Centre Guide; With fines for PCI non-compliance potentially running into…

Customer Service Technology shunned by Contact Centres

Voice biometrics, gamification and video technology have been hot topics in the contact centre industry in…

UK Contact Centres in 2015

1 in every 25 jobs in the UK is within the contact centre Industry but what…

ContactBabel – UK Contact Centres in 2015: The State of the Industry & Technology Penetration

1 in every 25 jobs in the UK is within the contact centre industry according to…

ContactBabel Contact Centre HR & Operational Benchmarking Report

“The UK Contact Centre HR & Operational Benchmarking Report (4th edition 2014/15)”, is a major study…

Interactive Intelligence sponsors latest UK Contact Centre Decision-Makers’ Guide

Interactive Intelligence has sponsored the 12th edition of the UK Contact Centre Decision-Makers’ Guide, a major…

Web chat volumes increase 60% in 2014

Web Chat – New research published by ContactBabel, the contact centre industry analysts, reveals that the…

Last chance to take part in ContactBabel Survey

Contact Babel are inviting organisations with more than 10 UK agent positions to take part in…

Contactbabel UK Contact Centre Decision-Makers Guide

Contactbabel UK Contact Centre Decision-Makers Guide ContactBabel are inviting organisations with more than 10 UK agent…

ContactBabel – The Inner Circle Guide to Interaction Analytics

ContactBabel, one of the leading analyst companies for the contact centre industry, is currently researching the…

IVR self-service session costs 6 times less than a call to an agent

Visual IVR set to give telephony self-service a shot in the arm New research published by…

1 in every 25 jobs in the UK is within the contact centre industry

But what does the future hold? “UK Contact Centres in 2014: The State of the Industry…

Web chat volumes increase by over 140% in 2 years according to ContactBabel

Now offered as a customer service channel by 37% of UK contact centres New research published…

Telephony Best Channel for Complaint Handling & Customer Satisfaction

Telephony Best Channel for Complaint Handling & Customer Satisfaction with 73% of US businesses say, if…

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