Fine balance needed between software robots and humans, says eg solutions Many organisations with large numbers…
Tag: Contact Centre
What you need to know about agent experience
What you need to know about the agent experience – Gain insights and tips for your…
Inisoft Unveil New Brand and Unified Agent Desktop at Expo
Inisoft will unveil new brand identity alongside powerful unified agent desktop platform at the CC Expo…
NICE Ring The Nasdaq Market Opening Bell
On Monday (12th September 2016) NICE rang the Nasdaq market Opening Bell, in celebration of a…
Contact Centres Out Of Touch According to New Study
New study reveals customer experience is getting worse; contact centres out of touch with the reality…
We’ve made a mistake – Sorry
Yep hands up we goofed….. We have an unwritten rule in the office that should anyone…
Business Systems and Wilmac Strengthen Global Support Alliance
Business Systems and Wilmac Global Partnership Alliance continues to grow in strength well into the second…
PropertyGuys Deploy Interactive Intelligence Cloud Solution
PropertyGuys.com Deploys Interactive Intelligence Customer Engagement Cloud Solution PropertyGuys.com, Canada’s largest private sale franchisor, has deployed…
The Swiss Army Knife of Customer Service Tools
Introducing the Swiss Army Knife of Customer Service Tools – By Holger Reisinger of Jabra Today’s…
On-Premise vs Cloud Contact Centre: Which is Right and When?
On-Premise vs Cloud Contact Centre: Which is Right and When? Asks Brian Spencer General Manager, Contact…
Storacall Upgrades Saved Search Option for Call Recording
Storacall has just upgraded the ‘Saved Search’ option on it’s range of ST call recording systems.…
Why You Should Use Tech to Shield Payment Card Data
Contact centres should use new technology to shield payment card data from call centre agents &…
BrightHouse Puts Customer First With Mobile Payments
BrightHouse Puts The Customer Comes First With SMS and Mobile-Based Payments thanks to VoiceSage BrightHouse’s use…
Webhelp UK Celebrate Excellence at Annual Star Awards
Webhelp celebrated the dedication and commitment of its colleagues at the company’s annual Star Awards (Thursday…
Service at the Push of a Button – Stuart Dorman Sabio
Service at the push of a button – Sabio’s Chief Innovation Office, Stuart Dorman Amazon’s recent…
Journeycall Secures ATOC Outsource Contract Extension
Journeycall has secured another year of their existing contract with ATOC (Association of Train Operating Companies)…
Aspect Software Talks Customer Service Evolution at CC Expo
Aspect Software talks customer service evolution at CC Expo 2016 Stand C620, Customer Contact Expo 2016,…
The Age of the Customer: A Connected Experience
Join Interactive Intelligence for the Connected Customer Experience Event In today’s connected world, creating relevant, positive…