eg solutions US$2.7m multinational contract with leading global bank eg solutions plc, the back-office workforce optimisation company,…
Tag: Contact Centre
UK Retail Customer Experience Failing To Improve
UK Retail Customer Experience failing to improve with nearly 50% of queries left unanswered Eptica study…
Call Centre Outsourcing v In-House Any Benefits?
Call Centre Outsourcing Services – What makes it Beneficial? With the BOOM in the IT industry,…
Salesforce Cloud Einstein & Amazon Connect Integration
Salesforce Announces Service Cloud Einstein and Amazon Connect Integration Building on the companies’ strategic alliance, AWS…
Listen to me! Listen to me!! LISTEN TO ME!!!
We’re losing our ability to listen. This potential crisis threatens our relationships with our customers, organizations,…
Customer Engagement Without Boundaries
Aspect CrowdChat: Customer Engagement Without Boundaries As an expert on customer service and engagement, we would…
Jabra UK&I – Newsletter March 2017
“Heat map” your office to greater efficiency If you’re a football fan, you’re probably familiar with…
eg solutions Sponsors Rick Parfitt Jnr To Drive British GT Ambitions
eg solutions sponsors Rick Parfitt Jnr and Seb Morris to drive the duo’s British GT ambitions…
Mobile Options Are Key to Self-Service Success
Mobile options are key to self-service success, says Aspect Software The new ContactBabel report “The Inner…
DTMF Card Payment By Phone Tech; Customer Experience and AHT
DTMF ‘card payment by phone’ technology: customer experience and average handling time We are often asked…
Loganair Goes Live with New In-House Contact Centre
Loganair has launched its new reservations system for travel from 1 September, when it starts flying…
Make Your Voice of the Customer Campaign A Success
To enhance customer experience and increase business growth, many firms are developing voice of the customer…
ContactBabel: The Inner Circle Guide to Self-Service
The Inner Circle Guide to Self-Service is a major independent analyst report, aimed at providing customer…
Integrating Artificial Intelligence into Your Contact Centre
The number of predictions and speculations about Artificial Intelligence AI replacing human workers in the contact…
Aspect Software Combats The Mobile Fraud Challenge
Aspect Software combats the mobile fraud challenge at The Cards & Payments Summit 2017 Space 2,…
Meet John. John is An Agent in YOUR Contact Centre
John is a contact centre agent at your business. He’s 24, college educated and right now,…
lastminute.com Select Enghouse Cloud Contact Centre Service
Enghouse Interactive, a leading developer of a comprehensive portfolio of contact centre software and services, have…
Bannatyne Group Expand Darlington Contact Centre
Bannatyne Group have announced that it is to recruit a further six staff at its Darlington…
Firstsource Cut 90 Jobs at Belfast Contact Centre
Firstsource, the Indian owned contact centre outsource company, have announced that they are cutting 90 agent…