Sabio Secures Position in Global Sustainability Rankings; Re-Affirming Green Tech Leadership Leading CX solutions provider achieves…
Tag: Contact Centre
Jabra is extending Meeting Room Audio with new Speak2 75
Jabra is extending meeting room audio with new Speak2 75 linking feature to double the audio…
UK National Contact Centre Awards 2025 Close in just one month
The nominations for the UK National Contact Centre Awards 2025 close in just one month at…
Student Mental Health: How Contact Centres are Supporting the Next Generation
Student mental health is a growing concern across universities, with an increasing number of students reporting…
How to Make Your Brand Appealing to a Skilled Workforce
How to Make Your Brand Appealing to a Skilled Workforce Any business is going to want…
Contact Centre Trends to Watch in 2025
Contact Centre Trends to Watch in 2025: A Transformative Year Ahead As we head into 2025…
Forward Emphasis Announces Significant Growth
Forward Emphasis Announces Significant Growth in its insurance services and further Investment in its RegTech Solutions…
Is Your Contact Centre Falling Behind? It’s Time to Go Digital-First
As businesses strive to meet evolving customer expectations, the demand for efficient, scalable, and cost-effective solutions…
Calabrio Transforms Mersey Care’s Mental Health Crisis Services
Calabrio Transforms Mersey Care’s Mental Health Crisis Services Background Mersey Care NHS Foundation Trust is one…
CC33 Acquired by the iCXperience Group
CC33, one of the UK’s leading customer service outsourcing companies, has been acquired by the iCXperience…
Jabra Unveils New Perform 75, the Purpose-Built Headset
Jabra unveils new Perform 75, the purpose-built headset for retail shiftwork to boost collaboration and productivity…
PCI Compliance: Is Your Digital Customer Experience Paying the Price?
The Hidden Cost of PCI Compliance: Is Your Digital Customer Experience Paying the Price? Ben Le…
Two-Thirds of CX Professionals Already Harnessing AI
Two-Thirds of CX Professionals Already Harnessing AI, More to Join in 2025 Despite Predicted Hesitancy according…
Puzzel – New Survey Reveals Top 2025 Contact Centre Trends
New survey from Puzzel reveals top 2025 trends: 65% of CX leaders see AI as essential…
Cirrus granted Royal Warrant by His Majesty King Charles III
Cirrus, the leading provider of contact centre software, is proud to announce it has been granted…
Britannic Restores Customer Trust in Business Communications
Britannic Restores Customer Trust in Business Communications – Tackling Fraud, Spam, and Engagement Challenges for UK…
Content Guru & NHS England Shortlisted for 2025 HSJ Partnership Award
Content Guru and NHS England, London Region Shortlisted for the 2025 HSJ Partnership Awards Content Guru,…
Supporting Leeds Building Society with Colleague Engagement
Supporting Leeds Building Society with Colleague Engagement through the contact centre The Challenge – With heavily…
Calabrio Continues AI Innovation with Acquisition of Echo AI
Calabrio Continues to Accelerate AI Innovation with Acquisition of Echo AI Integration of Echo AI Advances…