Aspect Software Zipwire has been deployed at Concierge Contact Centre for Customer Engagement in the Cloud…
Tag: Case Studies
NICE Systems Workforce Management deployed by Thomas Cook
NICE Systems Cloud-Based Workforce Management Solution deployed by Thomas Cook to Centralise Forecasting and Scheduling for…
Sky Insurance chooses Callstream to support its customer service
Sky Insurance, the insurance provider for performance and modified car owners, have announced that it has…
Noble Systems Cloud Contact Management sected by Pelican Auto Finance
Noble Systems Cloud Contact Management Solution selected by Pelican Auto Finance – Global contact centre technology…
JLD Recruitment improve Skills testing with ISV Group FastPath
Essex based recruiters JLD introduced skills testing to their candidate experience in 2013. Having contacted a…
Noble Systems Enterprise Solution chosen by PT Services Group
Noble Systems Enterprise Contact Centre Solution chosen by The PT Services Group – Premier prospecting organisation…
SJS Solutions cross the last U.S. frontier!
Alaska’s largest water and waste water company, Anchorage Water & WasteWater Utility become Alaska’s first company…
Low Cost Travel Group soars with Interactive Intelligence cloud solution
The lowcosttravelgroup, has selected an Interactive Intelligence Customer Interaction Centre™ (CIC) cloud based solution CaaS to…
SJS Solutions improve customer care standards for In Practice Systems
SJS Solutions improve customer care standards for In Practice Systems (INPS), the 2nd biggest healthcare IT…
Echo Managed Services provide Anglian Water with 24/7 Service
Anglian Water Business links up with Echo Managed Services to strengthen Out-Of-Hours incident support for customers…
LivePerson Technology enables TalkTalk customers to ChatChat
Technology provider LivePerson is teaming up with TalkTalk to help the telecoms provider move from a…
Cognia provides Saxon Weald with a new PCI cloud payment processing solution
Cognia, the leading global provider of secure cloud PCI payment processing solutions, has provided UK based…
Transversal: Leveraging knowledge to achieve results
Transversal: Self-service technology – whether in store or online – is a value-add today’s connected customer…
Grass Roots selects Sabio to deploy Avaya communications infrastructure
The Grass Roots Group, the world’s leading provider of employee and customer engagement solutions, has selected…
SALUD Healthcare Selects Cloud-based Platform from Noble Systems
Noble Systems, a global leader in unified contact centre technology, reports today that SALUD Healthcare Solutions…
32Red Sport chooses Transversal to deliver 24 hour customer support
Transversal, a leading provider of enterprise knowledge solutions for the cloud, has been appointed by 32Red…
Interactive Intelligence CIC Delivers Customer Service Insurance to Avantia
Interactive Intelligence Delivers Customer Service Insurance to Avantia Innovative and award winning online provider of residential…
Sabio – Building a platform for effective customer engagement at Carnival UK
For a major global cruise company such as Carnival, the contact centre plays a key role…
Case Study: Scotts & Co
Scotts Ltd is a large UK catalogue and website retailer currently operating several brands relating to gifts,…