Encoded, a leading provider of payment orchestration and gateway solutions, today announced its new partnership with…
Tag: Call Centre
The UK Contact Centre Decision-Makers’ Guide – Be part of it
With insights built on hard data, the 21st annual edition of “The UK Contact Centre Decision-Makers’…
injixo TechLab: Dissecting the WFM Cycle Webinar Series
Join injixo in this unique webinar series as they dissect the WFM cycle. Learn about the…
Optimising & Automating with Call Intent: Key to an Optimal CX
Optimising and automating with call intent: the key to an optimal customer experience To deliver a…
Winners revealed at the Welsh Contact Centre Awards
Winners revealed at the Welsh Contact Centre Awards organised by Cnect Wales The heroes of Wales’…
74% of Contact Centre Workers are Happy in their Jobs – But…….
74% of frontline contact centre workers are happy in their jobs – but….. one third of…
Innovation and Business Transformation awards for FourNet
Digital transformation and customer experience experts, FourNet, have been recognised for their innovation and business transformation…
Contact Centre Leaders Point the Way To Hybrid Working Future
According to a new online poll from the Call Centre Management Association (CCMA), supported by Sensée,…
Secure Payment Solution Providers: Key to Contact Centre Security
Secure Payment Solution Providers: Key to Contact Centre Security Businesses and consumers are demanding swift and…
Contact Centre White Paper – CX Realities 2023
CX Realities 2023 – Download the Contact Centre White Paper from The Sabio Group The recent…
Providing Reliable Experiences in Challenging Times
Providing Reliable Experiences in Challenging Times – Martin Taylor, Co-Founder and Deputy CEO, Content Guru discusses…
House of Lords: How AI will Revolutionise Retail Customer Experience
House of Lords: How AI will Revolutionise Retail Customer Experience – Sabio Group’s CINO, Stuart Dorman,…
Content Guru storm Named as a Chrome Enterprise Recommended Solution
Content Guru’s storm Named as a Chrome Enterprise Recommended Solution Content Guru, one of the world’s…
Nasstar Announce Strategic Partnership with Omningage
Nasstar have announced a strategic partnership with Omningage, the leading provider of cloud-based contact centre customer…
Sterling Insurance Uses Noetica to Identify & Prioritise Contact Centre Calls
Sterling Insurance Uses Noetica to Identify and Prioritise Calls at their contact centre based on Urgency…
The 2023-24 UK Customer Experience Decision-Makers’ Guide
“The 2023-24 UK Customer Experience Decision-Makers’ Guide”, based on surveys with 209 UK organisations and 1,000+…
Odigo Integrates with RingCentral to Deliver Unparalleled Customer Experience
Odigo Integrates with RingCentral to Deliver Unparalleled Customer Experience With New Connector Enhancement for contact centres…
Content Guru & Soitron UK Announce New Reseller Partnership
Content Guru, one of the world’s leading providers of cloud contact centre and customer experience (CX)…
greenbean appoint Dean Durrant as Associate Director of Client Solutions
greenbean proudly announces the latest addition to its senior leadership team with the appointment of Dean…