Dunelm, the home furnishing company, have announced that their recently refurbished Radcliffe, Manchester based contact centre…
Tag: Call Centre
3 Strategies To Prevent (or Mend) Customer Service Mishaps
3 Strategies To Prevent (or Mend) Customer Service Mishaps – Jonathan Sharp of Britannic Technologies reveals…
Aspect Software & Fonolo Partner to Bring Enhanced Call-Backs to the Contact Centre Market
Fonolo and Aspect Partner to Bring Enhanced Multi-Channel Call-Backs to the Contact Centre Market – Fonolo,…
Interactive Intelligence Launches New Customer Engagement Cloud Service
Interactive Intelligence Launches New Customer Engagement Cloud Service – Cloud service designed to help contact centers…
Have You Realised Your Potential Yet?
Have you realised your potential yet? Holger Reisinger of Jabra discusses that although you maybe a…
Sainsbury’s brings SignVideo to its contact centres
Sainsbury’s brings SignVideo to its contact centres – revolutionising the way deaf British Sign Language (BSL)…
Interactive Intelligence Positioned in Magic Quadrant for Contact Centre Infrastructure
Interactive Intelligence Positioned as a Leader in the Magic Quadrant for Contact Centre Infrastructure, Worldwide Report…
Contact Centre Agent Engagement – Inspiring ideas from SJS Solutions
Contact Centre Agent Engagement – Inspiring ideas from SJS Solutions Anyone attending the biggest contact centre…
ContactBabel – Inner Circle Guide to Cloud-based Contact Centre Solutions
ContactBabel Analyst report: Cloud-based Contact Centre Solutions definitive 2012 “Inner Circle Guide to Cloud-based Contact Centre…
How to Ensure Your Contact Centre is PCI DSS Compliant
It’s not often we’re bowled over by stats at Expolink Towers, but these are pretty earth…
Interactive Intelligence to Livestream at Annual Customer & Partner Conference
Interactive Intelligence to Livestream Select Sessions at Annual Customer and Partner Conference – Select sessions covering…
Enghouse Systems Acquires Reitek S.p.A
Enghouse Systems Acquires Reitek S.p.A Acquisition Expands Contact Centre Presence in Italy Markham, Ontario; Milan, Italy…
mplsystems Positioned in 2015 Gartner Magic Quadrant
mplsystems, leaders in customer engagement centre and field service technologies, have announced that they have been…
Staples Direct announce closure of Doncaster Contact Centre
Stationary and office supplier Staples Direct have announced that it is to close their Doncaster based…
Contact Centre Real Time Reporting and how to get the most out of it
Contact Centre Real Time Reporting: Alex Cooksey of Syntec suggest ten simple ways in which real…
Security fears putting people off contactless payments, new survey shows
Security fears putting people off contactless payments, new survey shows Nearly half of smartphone users do…
Ormuco Launches First Enterprise Hybrid Cloud Solution
Ormuco Launches First Enterprise Hybrid Cloud Solution to Simplify Cloud Management for Middle Market and Large…