SVL Business Solutions Invests in Liquid Voice – SVL expands portfolio with Liquid Voice call recording…
Tag: Call Centre
Customer Service and Predictions for 2017
Convergys looks at predictions for the UK customer services industry in 2017, as well as suggestions…
Aspect Software Helps UK Bank To Reduce Fraud
Aspect Software helps major UK bank to reduce cost of fraud prevention Cost of fraud drops…
The Future of Intelligent Customer Routing
The Future of Intelligent Customer Routing Routing customer queries to the best skilled agent to deal…
Contact Centre Event: Disrupted Customer Contact
Are your customer contact channels being disrupted? Or are you the one doing the disrupting? We’re…
Fascinating Facts You Probably Didn’t Know About Sound
Four Fascinating Facts You Probably Didn’t Know About Sound Sound travels at 1,230 km (767 miles)…
Improve Customer Service with Multi-Channel Contact Centre Technology
5 Ways to Improve Customer Service with Multi-Channel Contact Centre Technology – Chris Key CEO Hostcomm…
Confidence High Among UK Workers With Brexit Uncertainty
Confidence high among UK workers in face of Brexit uncertainty – Almost half (48 per cent)…
Average Handle Time (AHT) Best Practices
Average Handle Time (AHT) Best Practices – Warren Wilcock of inContact I get it, time is…
Why Voice WILL Remain Strong in 2017 says Opinion8
Why Voice WILL remain strong in 2017 As hype about the digital contact centre and digital…
Content Guru Ranked Leading Cloud Contact Centre Vendors
Content Guru Ranked as One of the Leading Worldwide Cloud Contact Centre Vendors by DMG Consulting…
Sky’s Kay Burley Thanks Webhelp Falkirk Contact Centre
Sky’s Kay Burley Thanks Webhelp’s Falkirk contact centre Team for Helping to Launch Sky Mobile Sky…
Employee Engagement Software for Contact Centres
How to use the data that already flows through your Call Centre to improve customer relations,…
OpenMarket Publish SMS Contact Centre Chatbots Survey
OpenMarket New Consumer Survey Reveals Massive Missed Customer Engagement Opportunity for Enterprises Not Leveraging SMS Chatbots…
Do You Have A Mobile Customer Service Strategy?
Do You Have A Mobile Customer Service Strategy? Thomas Rodseth, VP of Product & Marketing at…
Messaging vs. Chat – What’s the Difference?
Messaging vs. Chat – What’s the Difference? The customer communications landscape is changing with the shifting…
The 5 things you need to know about PCI DSS Compliance
The 5 things you need to know about PCI DSS compliance in your contact centre The…
Laithwaite’s Wine Invest In New Cloud Contact Centre
Laithwaite’s Wine invest in a new Cloud Contact Centre and Communications solution from Olive Communications Laithwaite’s…
PCI DSS Compliance and How to achieve it?
Robert Crutchington at Encoded takes a closer look at the truth about PCI DSS in the…