Customers Select Service Providers Based on Perks And Benefits

One in five Customers select service providers based solely on Perks and Benefits according to Echo…

UK National Contact Centre Awards Maximise Your Chances of Success

Entries for The UK National Contact Centre Awards close 28th February with the prestigious event taking place…

Hello?’ Research Suggests Greeting is Business Turn-Off

Hello?’ Research by Moneypenny PA  suggests that the greeting is business turn-off – Time of day,…

Reasons to Enter the UK National Contact Centre Awards

6 Great Reasons to Enter the UK National Contact Centre Awards The UK National Contact Centre…

Contact Centre Agent Empowerment – Does It Really Matter?

Agent empowerment – does it really matter? Three Steps to letting go gracefully from Colin Hay…

One Customer But How Many Contact Centre Agents?

One Customer but how many contact centre agents? Putting aside the hype, are retailers managing to…

GCI Secure Contract for eg Operational Intelligence®

First contract win through partnership with GCI to distribute eg operational intelligence® software within the public…

Irish Life Expansion at Dundalk Contact Centre

Insurance company Irish Life have announced plans to expand its customer service contact centre in Dundalk, County…

Call Centre Know How Release Training Manual for Contact Centre Industry

Call Centre Know How Announces Release of Impressive New Training Manual for Global Contact Centre Industry…

Vitality Healthcare Improves Customer Journey with Noble

Vitality Healthcare Improves their Customer Journey with Noble’s Inbound 100 and WFM Cloud Solution Noble Systems,…

Facebook Messenger Conversations In A Contact Centre

Facebook Messenger Conversations In A Contact Centre – Live Demo As communications are ‘going digital’ the…

Teleopti Positioned In Gartner Magic Quadrant for Workforce Management

Teleopti positioned in the Gartner Magic Quadrant for Workforce Engagement Management Teleopti placed in the Magic…

Transfer CSAT Metrics to your Contact Centre Agents in Real-Time

How to Transfer CSAT Metrics to your Contact Centre Agents in Real-Time What the world’s most…

Dancing lion Appointed as UK providers for Snapshotz Online

Dancing lion training & consultancy appointed as UK providers for Snapshotz Online, CustomerServices Audit. Milton Keynes…

KURA Expansion with Outsource Contract Win From Scottish Power

Outsourced contact centre and software specialist, Kura, is experiencing strong growth following a new contract with…

Webinar: How to transfer CSAT Metrics to your Agents

SJS Solutions Webinar – “How to transfer CSAT metrics to your contact centre agents in real-time”…

WorkRush: Working 9 to 5: What a Way to Earn a living!

Working 9 to 5: what a way to earn a living! eg solutions brings gamification to…

7am The new 8am and Saturday is Now a Weekday

7am is the new 8am and Saturday is now a weekday: Customer service predictions for the…

Qantas Airlines Launches Chat Bot Concierge

Qantas has launched Qantas Concierge, a Facebook Messenger bot that gives customers personalised travel inspiration. The…

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