Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, today announced the appointment of Tom Schollmeyer…
Tag: Call Centre
Ensuring Re-Shoring Doesn’t Cost Contact Centre Customers
The trend for offshoring services started in the 1990s, with organisations seduced by the prospect of…
Home Security Company Ring Deploy Aspect Via™
Home security company Ring to deploy Aspect Via™ Workforce Management ™ solution – Aspect Via Workforce…
Webinar: How Back-Office Organisations Optimise Workforce
How Back-Office Organisations Optimise Workforce and Operations Using Traditional Call Centre Model Rochester Regional Health joins…
Eighty-Five Percent of Contact Centres Want Artificial Intelligence
Research report examines how contact centres are adapting to new innovative technologies, such as Artificial Intelligence…
Ten Key Steps to ensure Speech Analytics Success
Ten Key Steps that businesses should follow to ensure Speech Analytics Success Customer experience technology specialist…
Liquid Voice Expands Project Management Team
Liquid Voice Expands Project Management Team to meet increasing demand for call recording systems Liquid Voice,…
Webinar: Taking your Contact Centre to the Cloud
Taking your Contact Centre to the Cloud – Does Your Team Have the Right Stuff? Register…
Outsourcer KURA Asks ‘What is it About Call Centres?’
Have you ever heard a child answer the question “what do you want to be when…
Helping Contact Centres Become More Valued Assets
Colin Hay at Puzzel takes a look at how to realise the real potential in contact…
BGL Webchat Helps Optimise Service Delivery
BGL Group, a leading digital distributor of insurance and household financial services to more than eight…
KCOM fined £900,000 for emergency-call failure
Ofcom has today fined KCOM £900,000, after uncovering a serious weakness in the telecoms company’s emergency-call…
Netcall and MatsSoft join to help Organisations drive Digital
Netcall plc and MatsSoft Ltd, provider of the leading cloud Low-code platform, MATS®, have today announced…
How equipped is your credit control to prevent bad debt
Debt of British households will hit a record high next year How equipped are your credit…
Is Online Check-In As Popular As It Should Be?
The days of standing in a huge queue at an airline check-in desk to kick start…
5 Ways to Reduce Customer Effort In the Contact Centre
5 Ways to reduce customer effort in contact centres and eliminate dumb contacts Colin Hay at…
Business Case For Moving Your Contact Centre to the Cloud
How to put together a business case for moving your contact centre to the cloud –…
Financial Services Sector Drives UK Outsourcing
Financial Services Sector Drives UK Outsourcing to record period Strong business investment between January and June…
No Calls Please, We’re British! Avaya Survey Reveals
YouGov survey of over 5,000 banking customers reveals Brits’ overwhelming aversion to phone calls Bank customers…