The State of Quality Monitoring in the Contact Centre – New Survey by Business Systems revels…
Tag: Business Systems
WFM vs EXCEL Which Planning Tool is Best for your Operation?
WFM vs EXCEL Calculator Are you still thinking about whether it’s time to part with your…
Quality Monitoring Survey – Be part of it!
Quality Monitoring Survey – When your agents are successful your contact centre will also be successful.…
Business Systems partner with Wilmac to form Global Partnership
Business Systems partner with Wilmac to form Global Partnership – The two companies form a Global…
Webinar: Scheduling your way to Service Excellence in the Housing Market
Are you ready for the new housing customers? Scheduling your way to Service Excellence This webinar…
Workforce Management in UK contact centre Survey
Workforce Management adoption in UK contact centres – Survey Results revealed by Business Systems • Despite…
Business Systems enhance call recording portfolio
Business Systems enhances its call recording portfolio with the O2 Mobile Recording solution The solution will…
How Contact Centres Are Using Workforce Management Technology
How Contact Centres Are Using Workforce Management Technology. Have your say on how Workforce Management works…
What Should you expect from a WFM Solution?
What Should you Expect From a WFM Solution? David Evans, Workforce Optimisation Consultant at Business Systems…
Business Systems at Customer Contact Expo 2015
Business Systems (UK) Ltd will be exhibiting at this year’s Customer Contact Expo on 30th September…
Call evaluation slips down list of priorities for contact centres
Call evaluation slips down the list of priorities for contact centres suggests Business Systems. When it…
How Contact Centres are using Quality Monitoring
How Contact Centres are using Quality Monitoring When your agents are successful your contact centre will…
Does your relationship with Quality Monitoring pass the test?
Business Systems (UK) Ltd are launching a short survey to identify how contact centre managers are…
Contact Centres put improving sales at bottom of the list
When it comes to what contact centre professionals want their technology investments to deliver for them,…
Customer Service Technology shunned by Contact Centres
Voice biometrics, gamification and video technology have been hot topics in the contact centre industry in…
What customer service challenges will you face in 2015?
It’s that time of year again, we are all starting to plan for the year ahead,…
Business Systems adds real-time Business Intelligence module to WFO offering
Business Systems (UK) Ltd, have added Panintelligence’s Business Intelligence (BI) software to its call recording and…
Everything you need to know about voice biometrics
There has been a lot of hype recently about voice biometrics for the contact centre, but…