Customer Experience – getting the two-way connection right By Fabrice Martin, SVP, Marketing and Product Management…
Tag: Articles
Raising the status of outbound dialling in contact centres
Outbound dialling sometimes has a dubious reputation but used properly, is a powerful outreach tool. The…
The Loyalty Ladder – Give Customer What They Want!
The loyalty ladder – To keep your customers, give them what they want (what they really,…
Could UC Unite Your Contact Centre Workforce?
Strengthen your Team and your Business with Unified Communications’ By Todd Carothers SVP at CounterPath In…
Challenging year ahead, customer experience is key
A challenging year ahead for UK brands, customer experience will be key Graham Stein, managing director…
Recruiting Contact Centre Managers – Within or Externally?
Recruiting and training managers – Do you promote from within or recruit externally? Steve Shellabear from…
Listen! This is also Augmented Reality
By Listen! This is also Augmented Reality – Holger Reisinger – Jabra Overshadowed by all the…
The Challenge of Brexit? More Like An Opportunity!
The challenge of Brexit? More like an opportunity! Steve Shellabear of Dancing Lion Have you ever…
The Death of Voice Won’t Happen Anytime Soon
Omnichannel communication; Why the death of voice calling won’t happen anytime soon – Ashish Koul, President…
Enghouse Interactive Contact Centre Predictions For 2018
2017 is rapidly drawing to a close and our attentions are now turning to the year…
Planning a Christmas Party in your Contact Centre?
Business’s may be missing out on a huge opportunity – 31% of people don’t have the…
Are Your Contact Centre Agents Ready for Christmas?
Are Your Contact Centre Agents Ready for the Christmas Rush? Chris O’Brien of Aspect Software asks…
Practical Ways to Digitalize the Customer Experience
Practical ways to digitalize the customer experience – Teleopti’s Product Manager Jeremy Hamill-Keays explores the brave…
2018’s Tech Issues for Effective Digital Customer Engagement
Sabio identifies AI-enabled Virtual Assistants, Messaging everywhere, IoT-enabled embedded service, responding to regulatory pressures, and better…
Don’t Let Mobile Fraud Ruin Christmas Shopping
Don’t let mobile fraud ruin Christmas shopping – Aspect Software unwraps mobile fraud misery this Christmas…
Mobile Fraud Being Hampered By Lack of clarity Around Liability
Efforts to tackle mobile fraud are being hampered by a lack of clarity around liability, says…
Is Your Contact Centre Really Ready for Black Friday?
Are You REALLY Black Friday-Ready? Back Friday is here: it’s happening this very Friday. As with…
Leadership Crisis Within the Contact Centre Industry?
New research points to a potential leadership crisis within the contact centre industry. * New report…
Outsourced Contact Centres: 7 challenges and solutions
Outsourced contact centres: 7 challenges and solutions – Nick Brook at Teleopti explores the challenges faced…