Contact Centre Webinar: CX Trends Shaping the Future

Contact Cenre Webinar: X Trends Shaping the Future hosted by Business Systems In the rapidly evolving…

Jabra Unveils its AI-Powered Speech Enhancement Solution for Contact Centre Professionals

• Jabra launches Jabra ClearSpeech, an AI-driven solution to enhance speech on calls, helping professionals to…

How AI Chatbot can Elevate your Customer Service!

Join Puzzel’s webinar and discover how our new AI chatbot can elevate your customer service! Gartner…

Calabrio Announces Appointment of Robert Rivera as Chief Sales Officer

Calabrio, the workforce performance company, today announced the appointment of Robert Rivera as Chief Sales Officer…

Ofgem sets out Vision for Customer Service culture in Energy Sector

Ofgem sets out vision for customer service culture change to make energy sector best in Britain…

Contact Centre Report: The CallMiner CX Landscape Report 2024

Over the last two years, organisations have been quick to implement AI (sometimes at the expense…

Webinar: Accelerating Customer Experience, Loyalty & Growth Under Consumer Duty

Creator of Net Promoter Score® (NPS) to share strategies for customer-centric success under Consumer Duty in…

Good Practice Guide: Driving Effective Sales & Retention Programmes

Good Practice Guide: Driving Effective Sales and Retention Programmes – CCMA Download Growing revenue and retaining…

Contact Centre Queue Length Quadruples Since 2013, Driving Poor CX

Contact centre queue length quadruples since 2013, driving poor CX Based on surveys with 1,000+ UK…

How to Improve Citizen Services in the Public Sector

How to Improve Citizen Services in the Public Sector – One of the most pleasing developments…

Poor CX Drives UK Customer Churn Rates

Poor CX drives UK customer churn rates – youngest customers up to 6 times more likely…

Fixing Customer Service doesn’t begin and end with the Contact Centre

Fixing customer service doesn’t begin and end with the contact centre. Nicky Hjerpe at Netcall discusses.…

Knowing Why Your Customers Contact You

Knowing Why Your Customers Contact You – Understand your customers, and you are on the way…

Jabra Evolve – Celebrate 10 Years of Crystal-Clear Calls

Celebrate 10 years of crystal-clear calls  – Get 10% Cashback for 10 years of Jabra Evolve…

CC33 launch Cash For Kids Fundraiser

Contact Centre Outsource CC33 have announced details of their 3rd Annual Charity Fundraiser in aid of…

National Customer Service Week (NCSW) 7th – 11th October 2024

This year’s National Customer Service Week (NCSW) will run from Monday 7th to Friday 11th October…

How does a Cloud Contact Centre Improve Customer Retention?

Customer retention is the backbone of any successful business. Traditional customer service methods, such as manual…

Zendesk First in CX Industry Offers Outcome-Based Pricing for AI Agents

Zendesk First in CX Industry to offer Outcome-Based Pricing for AI Contact Centre Agents Zendesk, the…

Business Systems – Transforming WFM for Housing Associations

Transforming WFM for Housing Associations – watch the Contact Centre Webinar from Business Systems to find…

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