7 myths about contact centres in the cloud

Klaas van der Leest, UK Managing Director Cloud computing is here to stay and cloud providers…

Contact centres struggling under the weight of multiple channels

Just 15% of contact centre agents are easily able to track customers across multiple channels, and…

Aspect Software & Capita IT Services announce channel partner agreement

Aspect Software has today announced a channel partnership agreement with Capita IT Services, part of Capita…

Sitel Newcastle achieves Silver Level North East Better health at Work Award

Following another year of regular health and well-being activities and a real focus on employee engagement,…

UK Businesses Risk Losing Talent according to REED

As confidence returns to jobs market, businesses advised to invest in workforce to retain and attract…

Which? selects mplsystems for multi-channel contact centre solution

Which?, the largest consumer body in the UK, has selected customer contact technology specialist mplsystems to…

Jabra provides fully integrated call-control with Cisco™ Jabber

As an industry first, Jabra will have ‘built-in’ call-control with Cisco Jabber 9.6 for Windows and…

Southwark Council transforms customer service with Avaya technology from Sabio

Southwark Council has selected Sabio to deploy an advanced Avaya communications platform solution for the Council’s…

Vocalcom Introduces its Next-generation of Contact Centre Software Solutions to

Meet the Real-time Demands of a Rapidly Evolving Customer Service Environment The new solutions – which…

Aegis announce plan for Glasgow based contact centre

Global outsource company Aegis have announced plans to create a 2,500 seat contact centre in Glasgow.…

Pressure mounts to keep up with technology

– David Ford – Magnetic North According to a Magnetic North survey, 40% of contact centre…

IKEA on recruitment drive at Peterborough contact centre

Swedish furniture company IKEA have announced plans for a major recruitment drive at their Peterborough contact…

1 in every 25 jobs in the UK is within the contact centre industry

But what does the future hold? “UK Contact Centres in 2014: The State of the Industry…

Convergys to Acquire Stream for $820 Million

Convergys Corporation and Stream Global Services, Inc., have announced entry into a definitive merger agreement under…

Capita and RSPCA celebrate 10 years of outsource partnership

Capita’s customer management business, based in South Yorkshire, recently hosted a two day fundraising event to…

What Do Customers Actually Want From Contact Centres?

What Do Customers Actually Want From Contact Centres? The world is changing, people seem busier than…

City Link improves contact centre with Virgin Media

Parcel delivery firm City Link has awarded Virgin Media Business a contract worth around £1 million…

How do headsets become Green whilst saving money?

All too often the much used and abused headset is destined for the recycling bin after…

Government Cuts Premium Rate Numbers – Replace with 0300 Numbers

Forthcoming regulatory changes are going to force companies to stop using non-geographic 084, 087 and 090…

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