With costly calls to premium rate numbers now officially a thing of the past, some businesses…
Category: – Industry News
Industry news from the UK contact centre industry
Deloitte Consulting 2013 Global Contact Centre Survey Results
Deloitte Consulting 2013 Global Contact Centre Survey focused on contact centre industry leaders’ perspectives on both…
ContactBabel – The Inner Circle Guide to Interaction Analytics
ContactBabel, one of the leading analyst companies for the contact centre industry, is currently researching the…
Eckoh Granted Patent for CallGuard Payments Technology
Eckoh have announced that effective from the 11th June 2014, it has been granted a patent…
The European Call Centre & Customer Service Awards 2014
The upper echelon of European customer service was determined at the European Call Centre & Customer…
VXi Corporation Headset Tested & Certified
VXi Corporation UC ProSet™ has proven to be a leading performer in headset technology for the…
EE Creates 300 New Customer Facing Roles in Derby
EE partners with Webhelp UK to create roles in Derby for its customer facing division, bringing…
Westcon recognises Sabio sales success at 2014 Partner Awards
Sabio has been recognised for its exceptional sales performance at Westcon’s 2014 Partner Awards. Based on…
Integrated Research Revolutionises Contact Centre Performance
Integrated Research have announced new software designed to target major contact centre system flaws capable of…
Firstsource Recognised in IAOP 2014 Global Outsourcing 100
Firstsource Solutions has been awarded the 12th rank in the International Association of Outsourcing Professionals® 2014…
Towergate Insurance to open Contact Centre in Manchester
Towergate Insurance, the UK’s largest independently owned insurance intermediary, have announced the creation of 400 new…
Contact Centre as a Service (CCaaS) and Workforce Optimisation (WFO)
Klaas van der Leest, UK Managing Director, Intelecom UK Ltd says it’s time to connect the…
AOMi – 21st century BPO – better service, leaner margins
AOMi chief executive Richard Jeffery explores how leading-edge operations management capabilities within the back office can…
CIF welcomes Aspect Software to its ranks
Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimisation, back-office solutions, and award-winning…
Eckoh signs exclusive five-year ‘multi-million’ dollar distribution agreement
Eckoh, a global provider of secure payment products and customer service solutions, today announces that it…
Recording Made Easy – Free Guide to Call Recording
In the past larger companies and organisations have mainly required call recording, but with ever increasing…
Vocalcom Positioned in Gartner’s Magic Quadrant for Contact Centre Infrastructure
Vocalcom Cloud Edition offering demonstrates Vocalcom’s visionary and early-to-market approach for the next generation of cloud…