NICE transforms customer service into a real-time engagement experience, providing today’s customers the right service immediately…
Category: – Industry News
Industry news from the UK contact centre industry
eGain to acquire Exony
eGain have announced it has signed a definitive agreement to acquire Exony Limited, an innovative contact…
3 Reasons to Embrace the Hybrid Cloud Contact Centre
Leveraging the cloud for application and data services has become almost commonplace for most companies and…
Sitel “Turning Complaints into Brand Advocates”
As “The complainers” series reveals a new breed of super complainers emerging, customer care experts, Sitel…
Profile of the Contact Centre sector workforce
In December 2012 there were estimated to be 5,650 contact centres in the UK with 650,500…
50 Years of ASC – A Success Story
After 50 years of experience in speech and communications technology, ASC, founded on July 1, 1964,…
Performance Improvement through WFO
Performance Improvement through WFO By James King, Managing Director, ASC UK In today’s increasingly competitive market,…
Job boost at New Call Telecom
Latest recruitment drive means New Call’s contact centre workforce has nearly doubled to 190 since the…
Three Tools for Inside Sales Success
Inside Sales may be one of the most exciting growth areas in many companies especially contact…
Why don’t contact centres sing off the same hymn sheet?
Regular readers to this humble Website will know that the company car was involved in an…
8×8 Extends Partnership with Zendesk
8×8 Extends Partnership with Zendesk to Enhance Customer Experience Management with the Virtual Office Cloud Telephony…
E.ON employees launch partnership with Teenage Cancer Trust
E.ON employees are using pedal power to launch the company’s new charity partnership with Teenage Cancer…
Vivocha and Transversal announce strategic partnership
Vivocha and Transversal announce strategic partnership: together to deliver an enhanced customer experience Vivocha, the award-winning…
Eptica accelerates growth in Q2
Eptica accelerates growth in Q2 with largest ever quarterly revenues; Software company positioned as sole European…
Applying intelligence to self-service
Despite years of everyone telling us how important it is for customers to be delighted with…
Ways to enhance Customer Experience (CX) through your Mobile channel
Top 5 ways to enhance CX through your Mobile channel Customer Experience (CX), satisfaction and loyalty…
Interactive Intelligence asks Why you need to master multi-channel contact
Interactive Intelligence asks Why you need to master multi-channel contact. Let’s face it – even with…