New OpenMarket Survey Reveals Millennials Would Rather Lose the Ability to Call than Text OpenMarket have…
Category: – Industry News
Industry news from the UK contact centre industry
British Gas announces Closure of Oldbury Contact Centre
British Gas announces proposed job reductions as it implements long-term strategy In July 2015, after a…
Contact Centre Best Practice Collaboration
Contact Centre Best Practice Collaboration – Learning & Development Learning & Development Managers from some of…
Shop Direct and Webhelp shortlisted for major retail awards
Shop Direct and Webhelp have been shortlisted in two categories at the prestigious Retail Week Customer…
Why You Should Call Someone – NOW!
Has chat and e-mail numbed our person-to-person conversational skills to the extent that we never talk…
Ember Services Restructures to focus on Client Growth & Service Expansion
Ember Services – The founding directors of the customer management consultancy Ember Services have announced a…
Enghouse brings Emotional Intelligence to the Contact Centre
Enghouse Interactive is enabling enterprise customers of its Quality Management Suite (QMS) to bring more emotional…
Hybrid Cloud making Impact say Contact Centre Leaders
Organisations using hybrid cloud technologies in their contact centres, are reporting a powerful positive impact on…
Vodafone and EE still failing for customer satisfaction
The latest Which? annual mobile satisfaction survey reveals Vodafone and EE are still performing poorly, with…
Jabra Announces Q2 Cashbacks Promotion
Jabra launches a new offer on professional quality headsets and speakerphones providing its UK and Ireland…
Altitude Software Challenges Contact Centre Staff Creativity
How was your day? Altitude Software launches contest and celebrates life in contact centres worldwide Recent…
What to Consider when Building a UC Strategy
Behind each successful UC deployment is a sound UC strategy. To pave the way for a…
Mitigating security risk by sensitive call recordings
Protecting your legacy – mitigating the security risk posed to businesses by sensitive customer call recordings…
Just What is The Customer Happiness Index?
Just What is The Customer Happiness Index? Alan Weaser of VIRTUATel explains the metrics behind the…
PCI DSS in Contact Centres – Syntec White Paper
PCI DSS in Contact Centres: This updated report presents the findings of our investigation into how…
Capita Signs Gold Partner Agreement with Interactive Intelligence
Capita IT Enterprise Services has signed a Gold Partner agreement with Interactive Intelligence Group Inc. a…
Robots are Coming but are they taking over the Contact Centre?
“The Robots are Coming”… but are they really Taking over the Contact Centre? by Jeremy Payne,…