How to secure customer loyalty and profits through providing an excellent customer experience. Steve Shellabear, Managing…
Category: – Industry News
Industry news from the UK contact centre industry
C3 Upgrades Platform to help Contact Centre Clients
C3 upgrades Contact platform to help contact centre clients improve customer service Computer telephony specialist C3…
Nobody is perfect but at least I admit my Miss Steaks
We like to think that this humble website is perfect – we also like to think…
Workers spend 2 years preparing for and attending meetings
UK office workers, and contact centre management, spend two years of their lives preparing for, and…
Intelecom adds softphone capability to cloud-based solution
Intelecom adds softphone capability to the latest release of its cloud-based contact centre solution to build…
Agilisys Contact Centre Quality Monitoring Survey
Agilisys reveals results of first UK Contact Centre Quality Monitoring survey Agilisys has released the findings…
ScottishPower to pay £18m for customer service failings
ScottishPower has agreed to pay £18m concluding an Ofgem investigation into the supplier’s complaint resolution, call…
HomeServe Jobs at West Midlands Contact Centre
West Midlands-based HomeServe hosts recruitment open days to fill around 100 roles Home assistance company is…
EE Mobile 100% calls answered by UK Contact Centres
EE Mobile have confirmed that 100% of customer service calls to be handled in UK and…
Nuance introduce Nina the Virtual Assistant
Nuance introduce Nina the Virtual Assistant from Nuance Brings Human Touch to Swedbank Customer Service For…
8 things millennials want from customer services
Millennials (those born between 1980 and 2000) grew up just as the internet and more recently…
Ultracomms Partner with CallMiner to add analytics to PCI Cloud Platform
Ultracomms partners with CallMiner to add market-leading interaction analytics solutions to its PCI certified cloud platform…
Aspect Software enhances customer service for Working Links with Zipwire
Aspect Software enhances customer service for Working Links with Aspect Zipwire – Cloud-contact centre solution enables…
Cold Callers Government Crack Down On Nuisance Calls
Cold callers will no longer be able to hide or disguise their phone numbers as Government…
Debenhams extends Capita customer services contract
Debenhams extends Capita customer services contract Capita have announced that Debenhams Retail plc has chosen to…
Aspect Software announces new Zipwire enhancements
Aspect Software announces new Zipwire enhancements including omni-channel reporting, integration with ZenDesk, Oracle RightNow – Zipwire…
European Contact Centre & Customer Service Awards 2016
European Contact Centre & Customer Service Awards 2016 – Nominations open 1st May 2016 You may…
Noble Harmony v5.1 Offers New Service Management Tools
Noble Harmony v5.1 Offers New Inbound Service Management Tools -Unified contact centre technology leader enhances its…
Aspect Software announces UK winners at ACE Europe Awards 2016
Aspect Software announces UK winners at ACE Europe Awards 2016 Edwardian Hotels London, Lloyds Banking Group,…