Volkswagen Group UK extends its customer service outsource contract with Capita Capita today announces that it…
Category: – Industry News
Industry news from the UK contact centre industry
Support UK Achieves Accreditation in Liquid Voice Partner Programme
Support UK Achieves Silver Accreditation in Liquid Voice New Business Partner Programme Liquid Voice, a global…
dancing lion: Join the Customer Centric Culture Club!
All of us business people want to be different, don’t we? It’s the case we’re constantly…
Email in Contact Centres: Give it a Second Chance!
Email in contact centres: 5 reasons to give it a second chance – Colin Hay at…
PCI Compliant Contact Centres: Maximising Customer Experience
PCI Compliant Contact Centres: Maximising Customer Experience [EBOOK] The ways in which customer experience can be…
For Communication Chaos, Try Canine Cooperation!
Why can’t everyone just get along? You really do have to wonder. I take my dog…
How Contact Centres Can Recruit & Retain Agents
New guide explains how contact centres can recruit and retain talented agents A new insight guide…
The Dangers of Standing Still With Legacy Systems
Digital transformation and cloud migration are presenting unprecedented opportunities for contact centre performance. Equally, obsolescence in…
Jabra Launch Contact Centre Cashbacks Promotion
Jabra launches new Cashbacks promotion – Offers on professional contact centre headsets and speakerphones to provide…
National Living Wage 1st April 2018
Rises to the National Living Wage (such as the increase on April 1st) are having a…
British Airways Keep Contact Centres In-House
British Airways have confirmed that the airline is to retain its contact centres in Newcastle and…
Aspect Software: Engagement Analytics Lunch & Learn Session
Have you registered for Aspect Software’s Engagement Analytics Lunch and Learn session? Engagement Analytics is the…
MERJE Exceeds £7m Turnover as it Expands at New Offices
Following six years of growth, Manchester-based specialist recruitment consultancy MERJE has passed another milestone with the…
VoiceSage Wins Network Computing ROI Award
VoiceSage Wins Network Computing ROI Award – Customer communications and outreach solution leader claims latest user-voted…
Aspect Awarded Patent for WFM Scheduling System
Aspect Software Awarded Patent for Workforce Management Multi-Channel Scheduling System – Innovation accurately models and simulates…
Customer Interaction – 8 Ways to Re-Energise Customer Service
Customer Interaction – Keep it simple: 8 Ways to re-energise customer service Turning customer interactions into…
Echo-u Contact Centre Now Provides 24/7 Customer Support
ECHO-U has launched an innovative ‘out of hours’ customer support service which will see it provide…
Pindrop Empower Shop Direct Security at Contact Centre
Shop Direct First European Retailer to Adopt Pindrop’s Voice Security and Authentication to Protect Customers Audio…
Avaya Confirms Sabio CX Leadership with Accreditation
Avaya confirms Sabio CX leadership with award of first full Avaya Oceana Accreditation • Sabio leads…