TTEC Unveils New Customer Experience Innovation Lab in Belfast, Showcasing the Company’s European Programmes – Omnichannel…
Category: – Industry News
Industry news from the UK contact centre industry
Tortoise or Hare – Which One is Your Contact Centre?
Tortoise or Hare – which one describes your contact centre? – contact centers should look to…
Consumers Want Blend of Tech & Human in Contact Centres
50% of consumers want blend of technology and human input in retail experience, says Aspect Software…
ChatBots & AI – Is there really a place for them in Contact Centres?
ChatBots & AI – Is there really a place for them in Contact Centres? Hype or…
Siri, How Can Voice Technology Transform My Company?
Siri, how can voice technology transform my company? What will enterprise automation look like by 2019?…
Mobeus Invests In Ventrica Contact Centre
Ventrica, a European, award-winning, outsourced contact centre, has attracted a £9 million investment from Mobeus Equity…
Geoffrey Insurance Contact Centre Win at Choice Awards
Double win for Geoffrey Insurance’s contact centre at Insurance Choice Awards Motor and Pet Insurance provider,…
Outsourcer Webhelp Nominated For Contact Centre Awards
An exciting Awards season lies ahead for leading global Customer Experience (CX) and Business Process Outsourcing…
White Paper: Employee Engagement In The Contact Centre
Employee Engagement In The Contact Centre – Genesys White Paper Today, it is rare to read…
Great Customer Service in your Contact Centre?
I wonder if anyone knows when the last of the men in brown coats disappeared. Do…
The Importance of Morale in the Contact Centre
The Role of Morale in the Contact Centre – Suzette Bouzane Meadows, Director of Contact at…
Aspect Announce Via 18.1 Contact Centre Solution
Aspect Software announces Aspect Via 18.1 with smarter omni-channel automation, streamlined performance insights, improved employee engagement,…
Engage With Customers in an Ultra-Connected Era
Engage With Customers in an Ultra-Connected Era – an all-in-one cloud contact centre solution Your customers…
Jabra Launches New Q4 Cashback Promotion
Jabra launches new Q4 cashback promotion with Offers on professional contact centre headsets and speakerphones to…
Employee Motivation in Decline According to Research
New research says employee motivation levels are on the decline with 29% saying they aren’t motivated…
Syntec: The Case for PCI DSS in the Contact Centre
PCI DSS in the Contact Centre About the client: The client is a major direct selling…
Banks Need to Take Lead in Authorised Push Payments Fraud
Banks need to take the lead in addressing authorised push payments (APP) fraud, says Aspect Software…
NICE inContact Leader in Cloud Contact Centre Research
NICE inContact have announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has…