Contact Center Managed Services UK Ltd have launched an innovative range of Consultancy packages, designed to…
Category: – Products
Avaya and Google Collaborate on Contact Centre Solutions
Avaya have announced it is working with Google on innovative contact centre solutions for businesses. The…
Connect from Intelecom now fully integrated with Salesforce
Intelecom Group AS has launched a new application on the Salesforce AppExchange to allow a seamless…
Software Magazine Names Interactive Intelligence among its 2014 Software 500 Ranking
Interactive Intelligence breaks into the top 200 among the world’s 500 largest software and services suppliers…
Rostrvm Solutions and Pythagoras offer MS Dynamics CRM
Rostrvm Solutions, the customer service hub software provider, has teamed up with Pythagoras to provide flexible…
Aspect Software repairs broken mobile customer experience with mobility suite
Aspect Software repairs broken mobile customer experience with mobility suite Integrates all channels available on mobile…
Noble Harmony v4 Offers Increased Functionality for Mobile Contact Centre Management from Noble Systems
Noble Systems have announced the release of Noble® Harmony v.4, adding to the power of its…
Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator
Smartphone and Tablet Application Navigates Users Seamlessly through the Interactive Voice Response (IVR) Process Enghouse Interactive…
Daviker launch innovative Cloud Contact Centre Solution powered by BT Wholesale
Daviker have launched the Cloud Contact Centre (CCC), powered by BT Wholesale’s Hosted Contact Centre portfolio.…
Ask a CFO, he knows about Contact Centres to the cloud
Ask a CFO, he knows: Aspect Software announces upgrade programme to help move antiquated ACD contact…
Jabra Say Goodbye to Noisy Colleagues
Jabra Say Goodbye to Noisy Colleagues – To compliment the launch of the Evolve product range and…
Zendesk Launches Net Promoter Score® Surveys and Unveils Customer Loyalty Trends
Zendesk have launched its built-in Net Promoter Score® (NPS) surveys, allowing organisations to measure customer loyalty…
Azzurri’s latest enhancements to Callmedia
Interaction History and new user interface included within a raft of major improvements Azzurri shifts to…
Aspect introduces ZipWire – Cloud based SaaS Patform
Cloud-based, Software-as-a-Service contact centre platform by Aspect Software designed for simplicity and operational ease has now…
Jabra Boosts Productivity in Noisy Work Environments with New Jabra Evolve Product Line
Jabra have announced the launch of its newest product series, Jabra EvolveTM. Jabra Evolve is…
Aspect Software Zipwire the stand out performer at Customer Contact Expo
Aspect Software’s new cloud-based platform for contact centres, Zipwire, was celebrated at this years Customer Contact…
New Real-Time Agent Coaching Solution
Supports real-time analysis of agents’ interactions with customers, dramatically improving service, compliance and quality Enghouse Interactive…