Ask a CFO, he knows: Aspect Software announces upgrade programme to help move antiquated ACD contact…
Category: – Products
Jabra Say Goodbye to Noisy Colleagues
Jabra Say Goodbye to Noisy Colleagues – To compliment the launch of the Evolve product range and…
Zendesk Launches Net Promoter Score® Surveys and Unveils Customer Loyalty Trends
Zendesk have launched its built-in Net Promoter Score® (NPS) surveys, allowing organisations to measure customer loyalty…
Azzurri’s latest enhancements to Callmedia
Interaction History and new user interface included within a raft of major improvements Azzurri shifts to…
Aspect introduces ZipWire – Cloud based SaaS Patform
Cloud-based, Software-as-a-Service contact centre platform by Aspect Software designed for simplicity and operational ease has now…
Jabra Boosts Productivity in Noisy Work Environments with New Jabra Evolve Product Line
Jabra have announced the launch of its newest product series, Jabra EvolveTM. Jabra Evolve is…
Aspect Software Zipwire the stand out performer at Customer Contact Expo
Aspect Software’s new cloud-based platform for contact centres, Zipwire, was celebrated at this years Customer Contact…
New Real-Time Agent Coaching Solution
Supports real-time analysis of agents’ interactions with customers, dramatically improving service, compliance and quality Enghouse Interactive…
Zendesk Expands Enterprise Reach with New Offerings for Large Organisations
Zendesk, Inc. have announced an expansion of its enterprise offering to address the growing need for…
Business Systems adds real-time Business Intelligence module to WFO offering
Business Systems (UK) Ltd, have added Panintelligence’s Business Intelligence (BI) software to its call recording and…
inisoft Announces Single Inbound and Outbound Call Handling Solution
inisoft limited have announced the new release of the synTelate agent desktop application which now includes…
Verint Launch New Engagement Analytics Solution
Joint Verint-KANA Cloud-Based Solution Extends Customer Engagement Optimisation Portfolio Verint® Systems Inc. have launched Verint Engagement…
TalkTalk Reduces Costs with Nuance
– TalkTalk Reduces Call Centre Costs Dramatically by Creating a More Human Customer Service Conversation with…
Enghouse Outbound Communicator Revolutionises Customer Engagement
Enghouse Interactive Delivers Outbound Dialling and Campaign Management Capabilities Enghouse Interactive have announced the release of…
Interactive Intelligence suggests Look at the past
Interaction Optimiser helps service organizations of all sizes successfully execute customer interaction strategies by aligning available…
Aspect Software Fills the Skies With Cloud-Based Deployment Solution
Aspect Software Fills the Skies With Cloud-Based Deployment Solution Aspect Software announced Aspect Hosted, a superior…
Teleopti adds mobility and gamification to Teleopti WFM
Teleopti has added mobility and motivational gamification to its latest version of Teleopti WFM. Employees are…
CallMiner Launches Speech Analytics Results Assurance Programme
CallMiner have announced the introduction of CallMiner RPM, the industry’s first speech analytics results assurance programme.…
Syntec partners with Worldpay for secure CardEasy phone payment processing
Worldpay, a global leader in payment processing, risk and alternative payments, and Syntec, a leading cloud…