Eckoh acquires Syntec for £31m to enhance its product offering, extend patented IP and accelerate Cloud…
Category: Editorial Category
The Smart Approach to Resolving Complexity in Contact Centres
The Smart Approach to Resolving Complexity in Contact Centres – Ross Daniels at Calabrio argues the…
Contact Centre Trends Powering CX Transformation
From reactive to revolutionary: The top five trends powering CX transformation in 2022 Richard Farrell, CIO…
NICE Market Share Leader in Workforce Optimisation
NICE Named Market Share Leader in Workforce Optimisation – DMG Consulting’s in-depth analysis reveals NICE is…
Are you tracking Customer Intent? Build Rich Insights
Are you tracking Customer Intent? Here’s how you can build rich insights that will help support…
Boost Your Staff Skills to Improve Customer Experiences
Webinar: Performance Management: Boost your Staff Skills to Improve Customer Experiences How can you use performance…
Blog: It’s all about Customer Service & Recommendations
Companies and retailers rely on the level of customer service which they provide, brand image and…
Why Agent Desktop Strategy is More Critical to CX Success
Why your contact centre Agent Desktop Strategy is becoming more and more Critical to CX Success…
Contact Centre Attrition Risks if Resignations Start
Contact Centre attrition levels are at risk of spiralling if the ‘Great Resignation’ starts to really…
Facing the New Perfect Storm. Stabilising your Digital Contact Centre
Facing the new perfect storm – Stabilising your digital contact centre – Having weathered the disruption…
NICE Announces New AI-Powered Robotic Process Automation
NICE Announces New AI-Powered Robotic Process Automation, Accelerating contact centres ’ Digital-First CX Strategy New capabilities…
CallMiner Win Contact Centre Automation Solution Award
CallMiner Named Automation Contact Centre Solution of the Year at CCW Excellence Awards The CallMiner Conversation…
3 Ways to Win the Contact Centre Technology Tug-of-War
3 ways to win the contact centre technology tug-of-war – In a digital-first era, how do…
PCI Pal To Provide Payments for Talkdesk Customers
PCI Pal Provides Secure, Compliant Payments for Talkdesk Global contact centre Customers Joint Talkdesk and PCI…
NICE Leader in SPARK MatrixTM Voice of the Customer
NICE Named a Leader in 2021 SPARK MatrixTM for Voice of the Customer NICE have announced…
Calabrio Named an Exemplary Vendor in Ventana Research
Calabrio Named an Exemplary Vendor in Ventana Research’s 2022 Contact Centre Agent Management Value Index Report…
The UK Customer Experience Decision-Makers’ Guide
The 2021-2022 UK Customer Experience Decision-Makers’ Guide Download from Enghouse Interactive for contact centres The Customer…
3 in 4 UK Contact Centres are Concerned about Cybersecurity
3 in 4 UK contact centre businesses concerned about cybersecurity when remote working, according to new…
Odigo Announces Integration with Google Dialogflow CX
Odigo announces the integration of Google Dialogflow CX with its conversational AI offer Odigo is one…