Interactive Intelligence Achieves Advanced Technology Partner Status in AWS Partner Network Amazon Web Services (AWS) has…
Category: Editorial Category
Get Connected 2016 – Intelecom Conference – 27th April 2016
Get Connected 2016 – Intelecom Conference – London – 27th April 2016 Achieving and delivering extraordinary…
eg work manager brings blended strategy to Fusion contact centres
eg work manager brings blended strategy to BGL Group’s Fusion contact centres The BGL Group, one…
Intelecom appoints new Vice President of Sales in the UK
Intelecom appoints Colin Hay as new Vice President of Sales in the UK Intelecom Group AS,…
PCI DSS Certification – the lowdown according to Ultracomms
PCI DSS Certification – why it matters and what you need to know by Darren Sullivan,…
Sinclair Voicenet Extends Commitment to Apprentice Programme
Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording and advanced contact centre…
Akixi Finalist in International Business Of The Year Award
Akixi have announced they are Finalist in the Gatwick Diamond International Business Of The Year Award…
Content Guru – Storm Contact:Outbound Application
Content Guru – storm® Contact:Outbound storm® CONTACT:OUTBOUND™ is Content Guru ’s multi-channel outbound customer engagement application,…
Noble Systems Introduces Noble® Inbound 100 Solution
Noble Systems Introduces Noble® Inbound 100 – Global contact centre technology leader offers a complete inbound…
Premium Choice Deploy SJS Solutions Best in Class Visual Communications
Insurance specialist Premium Choice deploy SJS Solutions “best in class” visual communications software – Premium Choice…
Saga Chooses Sabio to Support Business Critical Contact Centres
Saga chooses Sabio to support its business-critical customer contact centres – In addition to ongoing 24x7x365…
Contact Centre Industry suppliers Recognised in Awards
Contact Centre Industry suppliers to be recognised in a UK first at new awards ceremony Nominations…
Visual Communications help to bridge the gap
Visual communications help to bridge the gap; If you already use visual communications to help your…
Mobile Banking Commitment Welcomed by Aspect
Banks commitment to better mobile banking experiences welcomed by Aspect Software – Roll-out of biometrics-based security…
Customer Service Emails 1 in 3 companies don’t respond
Customer Service Emails 1 in 3 companies don’t respond – SuperOffice finds that 1 in 3…
Eventbrite on Recruitment Drive at Cork Contact Centre
Eventbrite, the online self-service event ticketing company, have announced that it is to create up to…
Aeriandi Appointments as Part of Strategic Board Restructuring
Aeriandi Appoints New Chairman And Chief Operating Officer as Part of Strategic Board Restructuring Appointments will…
Cloud Based Contact Centre Market Set To Grow By Half
Cloud based contact centre market set to grow by half, suggests new research from Cloud Industry…
Echo Managed Services gets Vote from Electoral Commission
Echo Managed Services, has won a major contract with the Electoral Commission to provide customer service…