Out with the old, in with the new: what does 2017 have in store for the…
Category: Editorial Category
Webhelp Contact Centre Boost to Local Hospice
Webhelp’s Sheffield Contact Centre gives Festive boost to local hospice. Webhelp colleagues in Sheffield have got…
EE Brings Back Customer Service to UK Contact Centres
EE becomes first UK mobile operator to bring back all customer service calls to contact centres…
How to keep your customers happy this Blue Monday
More than half of people are most frustrated by long wait times: How to keep your…
The Introduction of Customer Service Robots
The Introduction of Customer Service Robots – When you picture customer service (CS), you probably imagine…
Business Systems Announced Finalist at FStech Awards
Business Systems shortlisted in the FStech awards for the category Compliance Project of the Year up…
BGL Group Targets Savings with Sabio Speech Analytics
BGL Group, a leading digital distributor of household financial products to more than eight million customers,…
Grosvenor secures two-year contract extension with Scottish Power
Scottish Power, one of the UK’s leading providers of gas and electricity across the UK, has…
5 Tips for Improving Productivity in your Contact Centre
5 Tips for Improving Productivity in your Contact Centre Chris Bauserman,VP of Product & Segment Marketing…
What does Uberisation mean for your contact centre?
What does uberization mean for today’s contact centre? Magnus Geverts at Teleopti explains how to turn…
Virtual Reality Potential for Training Contact Centre Agents
Virtual reality holds huge potential for training contact centre agents – Parham Saebi, Head of Client…
Consumers Still in the Dark About Role of Contact Centres
Consumers Still in the Dark About Role of Contact Centres, Says Ed Shropshire, managing director at…
mplsystems Receives Honourable Mention by Gartner
mplsystems receives honourable mention in Gartner’s new 2016 Field Service Management Report mplsystems, the contact centre…
alldayPA Contact Centre Hits Record Call Figures for 2016
Manchester-headquartered alldayPA – the UK’s leading telephone answering service for SMEs and entrepreneurs – has handled…
contact-centres.com Announce Winners of Awards 2016
At contact-centres.com we’re not ones to hand out industry awards as we tend to leave it…
Datametrix Selects Enghouse for Contact Centre as a Service
Datametrix Selects Enghouse Interactive for Contact Centre as a Service – Selection of CCSP cloud contact…
VoiceSage Releases Hi-Tech Product Roadmap
Customer engagement services leader VoiceSage says Chatbots, Business Rules, AI and IoT are central to its…
Ultracomms Supports Two Saints Homeless Charity This Christmas
Ultracomms supports local homeless charity Two Saints to make a difference this Christmas Ultracomms, the Fareham…