Insurance CX: Data-Driven Communications Key to Mitigating Financial Losses & Improving Customer Relationships within the contact…
Category: Editorial Category
Interact wins Best Contact Centre Culture Large 2024 Award
Interact Contact Centres is delighted to announce that it has won GOLD for Best Contact Centre…
The Voices people would like to hear when they call a Contact Centre
Taylor Swift and Margot Robbie named as the voices most Southampton people would like to hear…
CSAT Scores are in Decline – Now is Your Time to Shine!
Customer Satisfaction Score (CSAT) Scores are in Decline – Now is Your Time for your Contact…
Introducing Jabra Engage AI – Coaching for Contact Centre Agents
Introducing Engage AI, a tone-based agent guidance and conversation analytics software that supercharges performance for agents…
European Contact Centre & Customer Service Awards 2024
As you know, contact-centres.com is committed to the customer contact industry. So, we are delighted to…
Sabio Group Wins New Contact Centre Contract
Sabio Group Wins Contact Centre Contract with Swedish Energy Firm, Vattenfall, for Cloud Contact Centre Transformation…
Modern Phone Manners – is it Goodbye to Hello?
Modern phone manners – is it goodbye to hello in the contact centre? – Moneypenny provides…
IVR vs. Contact Centre Agents: Guide to Customer Authentication
IVR vs. Contact Centre Agents: The Complete Guide to Customer Authentication from Pindrop. Contact centress are…
Reports: Customer Engagement & Personalisation / Cloud-based Solutions
Two new research reports from ContactBabel show how businesses can engage their customer base through personalised…
Professor Moira Clark Named Chair of Judges for ECCCSA 2024
Professor Moira Clark named Chair of the Judges for European Contact Centre & Customer Service Awards…
eBook: The Ultimate Guide to Reducing Employee Burnout
Burnout is no longer solely an executive syndrome. It affects everyone and statistics show it’s getting…
Pluxee Serves Up Transformative Customer Experience with Cloud Migration
Pluxee Serves Up Transformative Customer Experience (CX) with Cloud Migration Powered by Sabio and Genesys for…
Get the Guide to Seamless Omni-Channel Customer Experiences
Get the Guide to Seamless Omni-Channel Customer Experiences: Download Cirrus’ exclusive tip sheet to learn how…
Voice of the Contact Centre Consumer 2024
Voice of the Contact Centre Consumer 2024: Technology is driving consumer opinion A CCMA research initiative…
Contact centre roles are adapting to market needs
Contact centre roles are adapting to market needs so says Hervé Leroux, Chief Marketing Officer at…
Five9 Announces AI Integration with Salesforce
Five9 Announces AI Integration with Salesforce for a Unified View of the Customer Full integration of…
Motorway & Business Systems Scoop Partnership Award at Forum 2024
Business Systems Ltd and Motorway, the UK’s fastest growing used-car marketplace, have been announced as the…
Transforming the Citizen Experience via the Contact Centre
Citizens are the customers of public sector organisations. As consumers, they expect to have access to…