Puzzel announces Get Connected conference showcasing best-in-class customer experiencesin contact centres Digital conference will feature leaders…
Category: Editorial Category
TTEC Release New Customer Experience Trends Report 2021
TTEC Unveils New Customer Experience Trends with Release of its 2021 CX Trends Report for contact…
Healthcare Company Selects Sabio for Contact Centre
Healthcare provider selects Sabio to deliver next generation contact centre support across Europe Global healthcare insurance…
2021: The Year of the Omnichannel Cloud Contact Centre
2021: the year of the omnichannel cloud contact centre – Craig Farley, Head of Consulting, IPI…
Agility the Superpower For Contact Centres in 2021
Agility will be the superpower for high-performance contact centres in 2021 Paddy Coleman, founder of QStory,…
Tech Trends for the Contact Centre Workplace During 2021
Tech trends for the contact centre workplace during 2021 – Nigel Dunn, Managing Director, Jabra EMEA…
Welsh Contact Centre Awards – And The Winners Are…..
Welsh Contact Centre Awards – And The Winners Are….. These are the champions that answered Wales’…
Sensée Announces 200 New Contact Centre Jobs
Sensée announces 200 new UK work-at-home contact centre jobs – Roles for applicants of all ages…
Remote Workforce Management – From Survive to Thrive
Remote Workforce Management – from survive to thrive in 3 easy steps Richard Pinnington of Calabrio…
Whisper it Quietly: Customers Don’t Care about Omnichannel
Whisper it quietly – your customers don’t care about omnichannel By Andrew Tucker, Success Manager, Cirrus…
Elevating Contact Centre Agent Engagement
Odigo Contact Centre White Paper: Elevating contact center agent engagement and performance Leading organisations know how…
Gamification: Improving Contact Centre Agents
Reshaping user experience and improving contact centre agent satisfaction through gamification Meeting KPIs and ever-demanding customer…
Noble IVR Reduces Hold Times for Improved CX
Noble IVR Helps Companies Reduce Hold Times for Improved Customer Service Noble Systems, a global leader…
PCI Pal Releases Cyber Security & Compliance Predictions for 2021
Predicting the Unpredictable: PCI Pal releases cyber security and compliance predictions for 2021 Geoff Forsyth, CISO,…
ResQ Create 120 Permanent Jobs at Hull Contact Centre
ResQ to create 120 new permanent contact centre jobs in Hull ResQ, the leading outsourced contact…
Contact Centre Solution Achieves Microsoft Certification
Enghouse Interactive’s flagship Contact Centre solution achieves certification under prestigious Microsoft Teams Programme Leading contact centre…
TTEC Accelerates Outsource Growth Strategy in EMEA
TTEC Accelerates Growth Strategy in their EMEA contact centres with Addition of Industry Veteran Alistair Niederer TTEC…