Echo-U Expand Newcastle Based Contact Centre

Echo-U, the Newcastlebased outsource company, has made a six-figure investment to expand onto a new floor…

Ensuring Re-Shoring Doesn’t Cost Contact Centre Customers

 The trend for offshoring services started in the 1990s, with organisations seduced by the prospect of…

Outsourcer KURA Asks ‘What is it About Call Centres?’

Have you ever heard a child answer the question “what do you want to be when…

Financial Services Sector Drives UK Outsourcing

Financial Services Sector Drives UK Outsourcing to record period Strong business investment between January and June…

Yonder Provides Fundraising Preference Service Telephone Support

Yonder Digital Group provides new Fundraising Preference Service telephone support The Fundraising Regulator has appointed Yonder…

Rated People Extends Contact Centre Partnership with Carpeo

The UK’s leading online marketplace, Rated People, has announced it is extending its contact services partnership…

British Airways to Outsource to Outsourcer Capita?

Capita have confirmed that it is in discussion with British Airways to form an ‘exclusive agreement’…

Yonder Digital Group Delivers Top-Class Member Engagement

Yonder Digital Group delivers top-class member engagement to ICAEW – The Institute of Chartered Accountants in…

EC Outsourcing Make Senior Appointments after Rapid Expansion

EC Outsourcing Make Senior Appointments after Rapid Expansion for North East company Growing North East contact…

Capita – 20 years of RSPCA Contact Centre Management

Capita set to reach nearly 20 years of RSPCA contact centre management The Royal Society for…

Grosvenor Services Group Best Outsourced Collections Provider

Grosvenor Services Group named best outsourced collections provider Grosvenor Services Group, a part of specialist outsourced…

Ascensos to Open Contact Centre on Isle of Wight

Ascensos, the Scottish based outsource contact centre, have announced that it will open a contact centre…

Firstsource Solutions Recognised As Investor In people

Firstsource Solutions, a leading customer experience expert and employer of 5,000 people in the UK, has…

ResQ Contact Centre Achieves Full Ofcom Compliance

ResQ become the world’s first contact centre to achieve full Ofcom compliance Following the launch of…

Electric Ireland appoint Echo Managed Services

Electric Ireland appoints customer contact specialist Echo Managed Services to boost engagement and improve customer experience…

Strongest Quarter in Five years for Private Sector Outsourcing

Strongest quarter in five years for private sector outsourcing market Outsourcing spend among UK businesses rises…

FCA Authorisation Granted to Carpeo Contact Centre

FCA Direct Authorisation Granted to Contact Services Business,Carpeo As part of planned growth and business development,…

CallCare Dials Up Yorkshire Presence with Aquisition

The Call Centre Group, the parent company of the UK’s leading call centre service specialist CallCare,…

Webhelp and Honeybee Revolutionise Contact Centre Operations

honeybee, a pioneer set to transform the way people buy and sell, has today announced a…

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