Outsourced contact centres: 7 challenges and solutions – Nick Brook at Teleopti explores the challenges faced…
Category: – Outsource
Ventrica Opens Second Contact Centre Site in Southend
Outsourcer Ventrica opens second site in Southend breaking new ground in contact centre design – new…
Teleperformance Company of Year Award Contact Centre Industry
Teleperformance Wins Frost & Sullivan Company of the Year Award for the Contact Centre Industry in…
Firstsource Solutions Win Gold at Global Sourcing Awards
Firstsource Solutions wins gold at the Global Sourcing Association Awards Firstsource Solutions, the UK’s customer experience…
TeleTech Expands EMEA Operation as CX Demand Grows
TeleTech expands its EMEA operation with UK senior executive appointments as Customer Experience (CX) demand grows…
Spark Response Wins Major Sporting Contract
Spark Response Wins Major Sporting Contract to provide outsource customer service for major sporting events. Successful…
Kura Secures Key Relationship With Crown Commercial Service
Kura secures key relationship with Crown Commercial Service with plans to expand Sefton employee base •…
Moneypenny Diversifies with New Live Chat Service
Moneypenny, the UK’s leading outsourced contact centre communications provider, is further expanding its business with the…
Content Guru & Webhelp Customer Engagement Partnership
Content Guru has entered into an important new partnership with leading global customer experience expert, Webhelp.…
Ascensos Isle of Wight Contact Centres Goes Live
Ascenos new multi-million pound call centre, which is set to create 600 jobs, has ‘gone live’…
Echo-U Expand Newcastle Based Contact Centre
Echo-U, the Newcastlebased outsource company, has made a six-figure investment to expand onto a new floor…
Ensuring Re-Shoring Doesn’t Cost Contact Centre Customers
The trend for offshoring services started in the 1990s, with organisations seduced by the prospect of…
Outsourcer KURA Asks ‘What is it About Call Centres?’
Have you ever heard a child answer the question “what do you want to be when…
Financial Services Sector Drives UK Outsourcing
Financial Services Sector Drives UK Outsourcing to record period Strong business investment between January and June…
Yonder Provides Fundraising Preference Service Telephone Support
Yonder Digital Group provides new Fundraising Preference Service telephone support The Fundraising Regulator has appointed Yonder…
Rated People Extends Contact Centre Partnership with Carpeo
The UK’s leading online marketplace, Rated People, has announced it is extending its contact services partnership…
British Airways to Outsource to Outsourcer Capita?
Capita have confirmed that it is in discussion with British Airways to form an ‘exclusive agreement’…
Yonder Digital Group Delivers Top-Class Member Engagement
Yonder Digital Group delivers top-class member engagement to ICAEW – The Institute of Chartered Accountants in…
EC Outsourcing Make Senior Appointments after Rapid Expansion
EC Outsourcing Make Senior Appointments after Rapid Expansion for North East company Growing North East contact…