“The Inner Circle Guide to Omnichannel” for contact centres based on surveys with over 200 UK…
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9 in 10 UK Executives are now looking to AI to improve CX
9 in 10 UK executives are now looking to AI to improve CX, new Odigo contact…
AI-Driven Contact Centres in the New Era of Remote Working
In 2021, contact centres will need to pivot from “work harder” to “work smarter” to keep…
Inner Circle Guide to Customer Engagement & Personalisation
“The Inner Circle Guide to Customer Engagement & Personalisation”, based on surveys with over 200 UK…
ContactBabel: The UK Contact Centre Vertical Markets Report
The UK Contact Centre Vertical Markets” series of reports gives hard data on what’s happening in…
eBook – Achieving Instant Impact in Customer Experience
CTP Latest ebook for contact centres – Achieving Instant Impact in Customer Experience – Five Steps…
The Inner Circle Guide to AI, Chatbots & Machine Learning
“The Inner Circle Guide to AI, Chatbots & Machine Learning (2nd edition)”, written for businesses that…
Is your contact centre ready to win with the customers of 2021?
Is your contact centre ready to win with the customers of 2021? In 2020, Vonage surveyed…
Using Automated Analytics to Identify Contact Centre Issues
Using automated analytics to identify contact centre issues and solutions in turbulent times New Calabrio ebook…
FourNet ‘2021 & Beyond’ Remote Working White Paper
FourNet publishes latest ‘2021 & beyond’ Remote Working White Paperaimed at contact centre agents remotely working…
The growing Need for omni-channel Contact Centre Strategies
Landmark study into the growing need for omni-channel contact centre strategies Prior to COVID, digital interactions…
UK Contact Centre Decision-Maker’s Guide 2020-21
The “UK Contact Centre Decision-Makers’ Guide (2020/21 – 18th edition)” is the major annual report studying…
TTEC Release New Customer Experience Trends Report 2021
TTEC Unveils New Customer Experience Trends with Release of its 2021 CX Trends Report for contact…
Elevating Contact Centre Agent Engagement
Odigo Contact Centre White Paper: Elevating contact center agent engagement and performance Leading organisations know how…
CCMA Contact Centre Research Reveals Chatbot Trust Gap
Latest CCMA Contact Centre Research reveals chatbot trust gap The latest research from the CCMA (Call…
SVL launches instructional Legacy Data EBooks
SVL launches instructional Legacy Data EBooks for Public Safety and Financial Services sectors. With Legacy Data…
CallMiner: Making Humans More Humane with AI
Making Humans More Humane with AI – Free Contact Centre White paper from CallMiner The customer…
Improve Customer Loyalty with Intelligent Outbound Strategies
eBook: Improve Customer Loyalty with Intelligent Outbound Strategies Proactive customer outreach can be a direct line…
CX Teams Must Prepare to Embrace No Deal Brexit
Does Brexit Mean CXit? CX Teams Must Prepare to Embrace No Deal Brexit Says Sabio –…