In today’s omni-channel world, consumers now expect to be able to seamlessly move from one customer…
Category: – Downloads
Unlocking the benefits of voice biometrics
How contact centres can improve security while reducing customer frustration and cutting time agents spend on…
1 in every 25 jobs in the UK is within the contact centre industry
But what does the future hold? “UK Contact Centres in 2014: The State of the Industry…
Telephony Best Channel for Complaint Handling & Customer Satisfaction
Telephony Best Channel for Complaint Handling & Customer Satisfaction with 73% of US businesses say, if…