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Category: – Downloads

Web chat volumes increase by over 140% in 2 years according to ContactBabel

13 July 2013

Contact- Centres

Now offered as a customer service channel by 37% of UK contact centres New research published…

- Contact Centre News - Downloads - Reports/Surveys ContactBabel

Telephony Best Channel for Complaint Handling & Customer Satisfaction

22 April 2013

Contact- Centres

Telephony Best Channel for Complaint Handling & Customer Satisfaction with 73% of US businesses say, if…

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