Key to an organisation being able to provide this service is having the right customer service software technology in place. The rewards are two-fold – improving customer satisfaction levels, whilst generating proven cost savings.
With Forrester reporting that nearly 67% of consumers use web self-service to find answers to their questions and 43% use live chat – organisations that offer a multichannel customer service can, on average, deflect the volume of inbound calls and e-mails they receive by up to 40%.
However, as well implemented and maintained as your customer service software may be, if you choose a vendor based primarily on their product set and overlook their pricing model and account management offering, you can find your company hit by unexpected bills, putting a significant drain on your bottom line.
Deciding which vendor to use can be a daunting task. To help you make a well-informed decision, we’ve written a new white paper.
White Paper: How to choose the right customer service software vendor
Our complimentary white paper will help you to:
– Identify the key questions to ask a vendor
– Understand the implications of hidden costs
– Evaluate the criteria important to your organisation
For additional information about Synthetix visit their Website