eGain Reimagines Omnichannel Customer Engagement
eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Contact Centre Agents, and Full-Spectrum Analytics eGain have announced major enhancements…
Omni-Channel
OmniChannel Management in the Contact Centre
What Can OmniChannel Contact Management Do For Me? Amy Booth, Marketing Assistant at Ultracomms explains, jargon free, what Onmichannel Contact…
Vue Deliver Omnichannel Customer Engagement Solution
Vue Entertainment Retain Eckoh to Deliver Omnichannel Customer Engagement Solution Long-standing commercial relationship extended to 18 years Eckoh, the global…
The Foundational Pillars of Omni-Channel Success
Many organisations want to provide an omni-channel experience, but few are actually doing it well consistently. If you’re a contact…
Contact Centre Omni-Agents – Fact or Fiction?
Omni-Agents – Fact or Fiction? As the great multi-skilling debate continues, Tommy Palomäki of Teleopti outlines the challenges and offers…
Migrating Contact Centres to Support Omnichannel
Businesses Join Genesys in Webinar on Migrating Contact Centres to Support Omnichannel Customer Experiences Register for July 27 event with…
Customer Service: Last Unoptimised Piece of Omnichannel Puzzle
Customer service: the last unoptimised piece in the omnichannel puzzle – Steve Powell is Director of Sales, EMEA, at PCMS…
Different Approach to Greater Omni-Channel Success?
Can a different approach lead to greater omni-channel CX success? Helen Murray, Chief Customer Solutions Officer at Webhelp UK discusses…
The Transition from Multichannel to Omnichannel
9 steps to help organisations transition from multichannel to omnichannel Contact technology specialist Sabio highlights need for contact centres to…
Contact Centres From Multichannel To Omnichannel
Turning your contact centre from multichannel to omnichannel Today customers expect to be able to contact companies using any channel…
NICE Launch Omni-channel Recording Platform Engage 6.5
NICE Introduces First Truly Omni-channel Recording Platform with Engage 6.5 The latest release of NICE’s leading recording platform helps organisations…
Omni-channel Integration Biggest Challenge When Adopting Text Based Customer Service
Omni-channel integration is the biggest challenge for contact centres adopting text-based customer service – New survey from Aspect Software finds…
Omni-channel is hot news so what’s the hitch?
Omni-channel is hot news so what’s the hitch? asks Teleopti Workforce management plays a crucial role, ensuring contact centres have…
Omnichannel Is No Longer Optional says Karina Howell
Omnichannel Is No Longer Optional According to Karina Howell, Solutions Marketing Manager at Interactive Intelligence In the past two years,…
Omni-Channel and how those Book Guys are at it again
Omni-Channel and how those Book Guys are at it again! Dave Ogden, Dave Ogden of Capstone discusses how Amazon encompasses…
Webinar: Forecast Calls for Omnichannel Engagement
Webinar – Global web event with Genesys and industry analyst offers fresh look at 2016 trends shaping contact centres in…
Webhelp UK – Omni-channel simplified: Three easy steps to success
There is a simple concept at the heart of omni-channel thinking; to understand what customers want to do, and make…
Aspect Software The Omni-channel made easy
Tuesday, November 18, 2014 1:00 PM – 2:00 PM GMT In this webinar we will explore the opportunities presented by…
Omni-Channel Service Could Make Fast Food Even Faster
Omni-Channel Service Could Make Fast Food Even Faster-Fast food is something that many of us enjoy; being able to receive…