Today, companies in the insurance and utilities sectors think they are doing well by offering their…
Tag: Omni-Channel
Dramatic rise in new ways of banking is a giant leap for consumer security
Unobtrusive, more covert tech will make it easier for consumers to do business with banks with…
Aspect advances omni-channel customer communications in the cloud
Proactive Engagement Suite • Offering responds to shift in demand for proactive, predictive customer care wherever,…
Avaya Solutions Help Companies Master the Omni-Channel Customer Experience
Latest solution unifies and simplifies multichannel self-service and proactive engagement with a single, software platform Transforms…
Synthentix asks how to choose the right customer service software vendor
In today’s omni-channel world, consumers now expect to be able to seamlessly move from one customer…
Contact Centre Omni-channel – Beyond Retail
Stand H810: Connected Business 2014, 4th – 5th March, Olympia, London Taking inspiration from the retailing…
Good customer service depends on a connected approach, say fed-up customers
Research shows demand from consumers for ‘Single Customer View’ approach to customer experience being ignored by…