Multimodal: A New Mindset for Customer Service – Jason Alley of Interactive Intelligence looks at how…
Category: – Customer Service/Experience
Transforming the Customer Experience in the Contact Centre
Transforming the Customer Experience – Companies that Have Transformed the Customer Experience By Helen Murray, Chief…
Customer Service – A New Approach to Tackling Issues
Customer Service – A New Approach to Tackling Issues according to Mary Clarke, CEO, Cognisco Which?’s…
Poor Customer Experience Costs UK brands £234bn in Lost Sales
Poor customer experience costs UK brands £234bn billion a year in lost sales; New report reveals…
Customer Service Emails 1 in 3 companies don’t respond
Customer Service Emails 1 in 3 companies don’t respond – SuperOffice finds that 1 in 3…
Meeting and Exceeding Millennial Customer Expectations
Meeting Millennial Customer Expectations – Neil Cox of Eptica looks at what can be done to…
Key Facts for Retail Customer Service – Spark Response
Key Facts for Retail Customer Service Managers – As noted by Trevor Flack, Contact Centre Manager…
Customer Service – Let’s Not lose the Human Touch
Let’s not lose the human touch in customer service Whilst channel choice is important, and is…
Customer Service: Fix a problem on the phone to earn consumer trust
Customer Service – Fix a problem properly on the telephone to earn our trust say 96%…
Customer Satisfaction on the rise according to UKCSI
Customer satisfaction on the rise as organisations respond to changing consumer demands Customer satisfaction in the…
Improve Performance and Deliver Great Customer Experience
Improve Customer Contact Performance and Deliver Great Customer Experience Customer engagement in today’s multi-channel environment is…
Embedding service at every stage of the customer journey
Embedding service at every stage of the customer journey by Stuart Dorman, Head of Apps, Sabio…
Customer Service – The Definitive Periodic Table
Customer Service – The Periodic Table according to Trevor Flack, Contact Centre Manager at Spark Response…
Christmas hoverboard customers need clear guidance
Christmas hoverboard customers need clear guidance says Matt Dyer of Sabio. Following the news this week…
Customer Care Is Stuck In The Dark Ages according to Research
Customer Care – iAdvize Research Reveals What UK eCustomers Really Want For Christmas; Customer Care Is…
Customer Service – Who’s Bottom in the Research?
Customer Service – Telecoms & Local Authorities Bottom in Research. Telecoms firms and local authority services,…
Customer Service: Consumers Willing to Pay for Better Service
Customer Service: Consumers Willing to Pay for Better Service from their Preferred Brands Xerox Survey Finds…
Which? Receive Institute of Customer Service Accreditation
Which? Receive Institute of Customer Service Accreditation – The Which? Member Service Centre has been awarded…
Worst Energy Companies leaving you on hold
Worst energy companies for leaving you on hold – How does your contact centre compare? Which?…