Work needed on Self-Service to improve Customer Experience

Wide recognition of importance of self-service but work needed to improve overall customer experience Just 23…

Businesses Failing to Measure Customer Service

Enghouse Interactive Survey Reveals Many Businesses Failing to Measure or Monitor Customer Service Quality Research highlights…

CX Essentials for Contact Centre Professionals

CX Essentials for Contact Centre Professionals – Jonathan Sharp of Britannic Technology looks at why Customer…

Customer Expectation Impacting Business Performance

Outsourcing experts, Global Remote Services, says latest 2015 UK CSAT Index confirms growing customer expectation is…

The Next Big Thing in Customer Experience Technology

What’s next for Customer Experience Enabling technology? David Turner of Webhelp UK looks into the future…

Contact Centre On Hold Annoyance

Contact Centre On Hold biggest annoyance – Britons rank being stuck on hold the biggest annoyance…

Web Self Service improves Customer Experience

The six ways web self service improves your customer experience Customer service teams are currently faced…

Improve Customer Service through Social Media

New White Paper Outlines Seven Steps to Deliver Great Customer Service through Social Media   Altitude…

Sabio Launch New Digital Checklist for customer engagement

Sabio, the Contact centre technology specialist. identifies six key factors that help to drive successful channel…

Future of Customer Service and Cloud-Based Contact Centres

Future of Customer Service and Cloud-Based Contact Centres – Intelecom takes a look at Forrester’s highlighted…

Customer Fatigue – An Easy Antidote to

Customer Fatigue – An Easy Antidote to – Insight by By Dr Nicola Millard, Head of…

Customer Service Vitally Important when renewing Mobile Phone Contracts

Customer Service Vitally Important when renewing Mobile Phone Contracts – Customer service is becoming increasingly important…

CX Gives Intelligent Answers for KLM

Ask a Question’ Gives Intelligent Answers for KLM – Online self-service from CX Company is ‘the…

Customer Complaints and dealing with the rising numbers

Customer Complaints and dealing with the rising numbers – Pauline Ashenden of Contact Centre solutions provider…

Contact Centre – the changing face of the email

Contact Centre – the changing face of the email Today’s connected customer has a smart-phone in…

Customer Experience – Journey Mapping eBook

Journey Mapping eBook: An Outside-in Approach to Delivering Great Customer Experience Customers engage with your company…

Goldfish, the customer experience and the indeterminate growing conundrum

Goldfish, the customer experience and the indeterminate growing conundrum by Joe Gagnon, SVP & General Manager,…

Rant & Rave Sky’s the limit for latest client

The Sky’s the limit for Rant & Rave’s latest client partner – Sky, Europe’s leading entertainment…

Voice of the Customers – (VOC)

Voice of the Customers “Customer is King” is not an idle mantra. Business can grow only…

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