Is doing a Haka all it takes to be a winning team? Alan Dickie Transformation Director…
Category: – Customer Service/Experience
Danwood turns to Netcall to transform customer interactions
Danwood turns to Netcall to transform customer interactions with a hosted multichannel communications solution Netcall, a…
Work needed on Self-Service to improve Customer Experience
Wide recognition of importance of self-service but work needed to improve overall customer experience Just 23…
Businesses Failing to Measure Customer Service
Enghouse Interactive Survey Reveals Many Businesses Failing to Measure or Monitor Customer Service Quality Research highlights…
CX Essentials for Contact Centre Professionals
CX Essentials for Contact Centre Professionals – Jonathan Sharp of Britannic Technology looks at why Customer…
Customer Expectation Impacting Business Performance
Outsourcing experts, Global Remote Services, says latest 2015 UK CSAT Index confirms growing customer expectation is…
The Next Big Thing in Customer Experience Technology
What’s next for Customer Experience Enabling technology? David Turner of Webhelp UK looks into the future…
Contact Centre On Hold Annoyance
Contact Centre On Hold biggest annoyance – Britons rank being stuck on hold the biggest annoyance…
Web Self Service improves Customer Experience
The six ways web self service improves your customer experience Customer service teams are currently faced…
Sabio Launch New Digital Checklist for customer engagement
Sabio, the Contact centre technology specialist. identifies six key factors that help to drive successful channel…
Future of Customer Service and Cloud-Based Contact Centres
Future of Customer Service and Cloud-Based Contact Centres – Intelecom takes a look at Forrester’s highlighted…
Customer Fatigue – An Easy Antidote to
Customer Fatigue – An Easy Antidote to – Insight by By Dr Nicola Millard, Head of…
Customer Service Vitally Important when renewing Mobile Phone Contracts
Customer Service Vitally Important when renewing Mobile Phone Contracts – Customer service is becoming increasingly important…
CX Gives Intelligent Answers for KLM
Ask a Question’ Gives Intelligent Answers for KLM – Online self-service from CX Company is ‘the…
Customer Complaints and dealing with the rising numbers
Customer Complaints and dealing with the rising numbers – Pauline Ashenden of Contact Centre solutions provider…
Customer Experience – Journey Mapping eBook
Journey Mapping eBook: An Outside-in Approach to Delivering Great Customer Experience Customers engage with your company…
Goldfish, the customer experience and the indeterminate growing conundrum
Goldfish, the customer experience and the indeterminate growing conundrum by Joe Gagnon, SVP & General Manager,…