Customer Complaints and dealing with the rising numbers

Customer Complaints and dealing with the rising numbers – Pauline Ashenden of Contact Centre solutions provider…

Contact Centre – the changing face of the email

Contact Centre – the changing face of the email Today’s connected customer has a smart-phone in…

Customer Experience – Journey Mapping eBook

Journey Mapping eBook: An Outside-in Approach to Delivering Great Customer Experience Customers engage with your company…

Goldfish, the customer experience and the indeterminate growing conundrum

Goldfish, the customer experience and the indeterminate growing conundrum by Joe Gagnon, SVP & General Manager,…

Rant & Rave Sky’s the limit for latest client

The Sky’s the limit for Rant & Rave’s latest client partner – Sky, Europe’s leading entertainment…

Voice of the Customers – (VOC)

Voice of the Customers “Customer is King” is not an idle mantra. Business can grow only…

Contact Centre Agents – Empower to Deliver Great Customer Experience

Contact Centre Agents – Empower to Deliver Great Customer Experience with an Omnichannel Desktop Most companies…

Customer Service Trends in 2015

Customer Service Trends in 2015 – Infinit Contact has predicted customer service trends in the contact…

The 10 steps to digital customer experience

The 10 steps to digital customer experience success in banking Twenty years ago, the majority of…

Customer Journeys – Understanding & Improving

Customer Journeys – Understanding & Improving – Paul Brassington of Sabio explains why being aware of a…

UK must address customer service not wait for Ombudsman to complain

UK must address customer service not wait for Ombudsman to complain says Jo Causon, CEO at the…

Delayed Arrival for Customer Service in the Travel Industry

Delayed Arrival for Customer Service in the Travel and Hospitality Industry article by Tim Dreyer of…

Is your contact centre keeping customers happy?

Is your contact centre keeping customers happy? Simon Tooley – CRM Specialist, Orange Business Services –…

Customer service in the digital transformation era

Customer service in the digital transformation era – Article by John Crossan, Vice President, EMEA, Zendesk Anyone…

Customer satisfaction – Contact Centre Industry Responds

Customer satisfaction – As satisfaction with Customer Service across the UK continues to fall, industry experts…

Customer Interactions What Can TV Series Modern Family Teach us?

Customer Interactions What Can TV Series Modern Family Teach us? Jeremy Payne, International VP, Marketing, Enghouse…

UK Customer Satisfaction Index from Institute of Customer Service

UK Businesses failing customers since 2013 buoyed by improvement for Banks, Utilities and Transport according to…

Aspect Software: The multiple personalities in the contact centre

The multiple personalities of customer care: Aspect Software study reveals five wide-ranging company personas in customer…

Contact Centre Transform Into a Customer Experience Powerhouse

How To Transform your Contact Centre Into a Customer Experience Powerhouse – Jonathan Sharp of Britannic…

error: Content Protected