Nearly Three-Quarters of Contact Centres That Moved to The Cloud Did So During the Pandemic. Here’s…
Category: – Cloud
Making the Move to Cloud in Contact Centres
Making the move to cloud in contact centres: 3 key questions to ask – As organisations…
Work-at-Home Agent Model Accelerate Cloud Migration
Work-at-home contact centre Agent Model to Accelerate Migration from On-premise to Cloud Application Solutions Frost &…
IPI adds PCI capability to IPI Contact Centre Cloud
IPI Cloud PCI offered on consumption basis to help contact centres satisfy PCI requirements cost-effectively IP…
Odigo Becomes Google Cloud Contact Centre AI Partner
After two years as a Google Cloud Technology Partner, Odigo, a global leader in Contact Centre…
Calabrio Charts Record Growth as Demand for Cloud Tech Soars
Calabrio charts record year-on-year UK growth as demand for cloud contact centre technology soars during lockdown…
First the Traditional now the rise of the ‘Casual’ Contact Centre
The emergence of the ‘casual’ contact centre – Justin Hamilton-Martin, Enreach for Service Providers Alongside the…
Daisy Corporate Select Cirrus for Cloud Contact Centre
Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Daisy Corporate Services…
Halfords Deploy Cloud Contact Centre to Enhance Digital
Leading UK Retailer Halfords Expands 8×8 Cloud Contact Centre and Communications Deployment to Enhance Digital Transformation…
Noble Systems Remote Work Pioneer for Cloud Contact Centre
Noble Systems, a global leader in omnichannel contact centre technology solutions, has been named a 2021…
Maintel Grows Cloud Services By Nearly a Third in 2020
Maintel, the cloud and managed services company, has revealed a rapid growth in the use of…
Talkdesk Machine Learning with AWS Contact Centre
Talkdesk broadens machine learning with Amazon Web Services Contact Centre Intelligence Talkdesk collaboration with AWS CCI…
Conn3ct secures Position on G-Cloud 12 Framework
Conn3ct have announced they have secured its space on the UK public sector procurement framework, G-Cloud.…
2021: The Year of the Omnichannel Cloud Contact Centre
2021: the year of the omnichannel cloud contact centre – Craig Farley, Head of Consulting, IPI…
The Role of Cloud Contact Centres in Covid-19 Recovery
The role of cloud contact centres in supporting Covid-19 recovery and driving SMB growth While many…
Content Guru Expands Features With Microsoft Teams
Content Guru Expands Features Available With Microsoft Teams Integration Content Guru has expanded the feature set…
9 Reasons to Move to the Cloud Contact Centre
9 reasons to move to the cloud contact centre – Discover the many benefits of the…
NICE inContact Named Cloud Contact Centre Leader by Gartner
NICE inContact Named a Cloud Contact Centre Leader by Gartner – NICE inContact positioned highest for…
Noetica Launches New Public Cloud Service for Contact Centres
Noetica Launches New Public Cloud Service for Contact Centres New Noetica Cloud is Deliverable Rapidly and…