Why Payment Data in the Cloud Means Risk and Complexity

Major changes over the last few months have led to a dramatic change in strategies. Adopting…

Maintel & Avaya enable Telegraph Media Group Transition to Cloud

Maintel and Avaya enable Telegraph Media Group’s transition to the cloud with Avaya Cloud Office™   Maintel,…

Cirrus Partners with Amillan to Provide Cloud Contact Centre

Cirrus Partners with Amillan to provide true cloud contact centre capability – Cirrus has announced a…

How IPI Assisted Co-op Business Services to the Cloud

How IPI assisted Co-op Business Services (CBS) contact centre move to the cloud and away from…

JD Sports Unified communications with Maintel Cloud

JD Sports upgrades and future-proofs its instore European wide unified communications infrastructure with Maintel’s cloud-based telephony solution JD Sports Fashion plc, more commonly…

Content Guru Storm Solution Verified as Citrix Ready

Content Guru’s storm® solution Verified as Citrix® Ready Content Guru’s award-winning storm® cloud communications solution is…

What’s Next for Contact Centres that Moved to Cloud?

What’s next for contact centres that moved to the cloud during the pandemic? The global pandemic…

Talkdesk Enters Next Decade Fueled by Innovation

Talkdesk Enters Next Decade Fueled by Innovation, Expanded International Presence, New Brand Cloud contact centre leader’s…

NICE inContact CXone Accelerates International Growth

NICE inContact CXone Accelerates International Growth: Tripling Sales and Adding a Record Number of New Customers…

Contact Centre Report: Cloud is Here. What’s Next?

Nearly Three-Quarters of Contact Centres That Moved to The Cloud Did So During the Pandemic. Here’s…

Making the Move to Cloud in Contact Centres

Making the move to cloud in contact centres: 3 key questions to ask – As organisations…

Work-at-Home Agent Model Accelerate Cloud Migration

Work-at-home contact centre Agent Model to Accelerate Migration from On-premise to Cloud Application Solutions Frost &…

IPI adds PCI capability to IPI Contact Centre Cloud

IPI Cloud PCI offered on consumption basis to help contact centres satisfy PCI requirements cost-effectively IP…

Odigo Becomes Google Cloud Contact Centre AI Partner

After two years as a Google Cloud Technology Partner, Odigo, a global leader in Contact Centre…

Calabrio Charts Record Growth as Demand for Cloud Tech Soars

Calabrio charts record year-on-year UK growth as demand for cloud contact centre technology soars during lockdown…

First the Traditional now the rise of the ‘Casual’ Contact Centre

The emergence of the ‘casual’ contact centre – Justin Hamilton-Martin, Enreach for Service Providers Alongside the…

Daisy Corporate Select Cirrus for Cloud Contact Centre

Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Daisy Corporate Services…

Halfords Deploy Cloud Contact Centre to Enhance Digital

Leading UK Retailer Halfords Expands 8×8 Cloud Contact Centre and Communications Deployment to Enhance Digital Transformation…

Noble Systems Remote Work Pioneer for Cloud Contact Centre

Noble Systems, a global leader in omnichannel contact centre technology solutions, has been named a 2021…

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