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AGA Appoints Maintel for Cloud Contact Centre Solution

AGA Rangemaster appoints Maintel to deliver a new cloud-based unified communications solution
AGA Rangemaster, the iconic range cooker manufacturer, has appointed Maintel, the cloud and managed services expert, to provide a cloud-based contact centre and unified communications solution.

The project will give AGA Rangemaster’s staff access to cutting-edge technology solutions to help them deliver their excellent customer services more efficiently.

AGA Rangemaster, part of the Middleby Corporation, has rolled out Maintel’s Callmedia CX Now contact centre solution and ICON Now, its cloud telephony, unified communications, conferencing, and collaboration tool. The project covers AGA Rangemaster’s main UK sites including its production facilities in Telford and Leamington Spa.

By using Maintel’s Callmedia CX Now, AGA Rangemaster will be able to better handle customer interactions, ensuring that customers are met with the right agent at the right time. Through its multifaceted platform, it will also help seamlessly move discussions from one channel of communication to another, depending on the needs of the customer.

AGA Rangemaster will also have access to new tools to help support the modern digital workplace in the future. Through ICON Now, the range cooker manufacturer will be set up with state-of-the-art cloud telephony, unified communications, conferencing and collaboration systems.

Simon Ward, Group Sales and Marketing Director, Maintel: commented:

“By supporting AGA Rangemaster with its transition to a more functional and affordable customer call centre and unified communications tools, we are helping the business to better serve its customers.”

“Our Callmedia CX Now solution will help support AGA Rangemaster in delivering more efficient experiences across an omnichannel environment. The system will also give AGA Rangemaster the hybrid tools it needs to enable contact centre agents to work more productively wherever they are, even when working remotely.”

Clive Taylor, Head of IT, AGA Rangemaster: commented:

“With our existing customer call centre solution and unified communication dated and proving costly to upgrade, we were looking for a future proofed hybrid solution that would better enable our staff to handle calls more quickly and efficiently. This solution provides our agents with the flexibility for them to work from any location, be it from either an office or home working environment. After using Maintel as a managed service provider (MSP) and knowing how well it delivers on its projects, we approached them to help identify and deliver a suitable solution. We are now looking forward to seeing the benefits that Callmedia CX Now and ICON Now will bring, not just for our business but also for our customers.”

 

 

Maintel is a cloud and managed services company with a focus on communications. Its people are experienced, trusted technology advisors, who improve their clients’ organisations through digital transformation.

Founded in 1991, Maintel has a proven track record of delivering communications solutions and services to both the private and public sector. In that time, the company has gained the expertise to solve the challenges associated with digital initiatives, and its managed services approach ensures clients realise the full value of their technology.

This is achieved by specialising in three key pillars of digital transformation: making organisations more effective, efficient, and collaborative with digital workplace solutions; allowing organisations to acquire, develop, and retain more business by using technology to create more meaningful customer experiences through outstanding service; ensuring organisations’ employees, customers, and partners always have seamless access to their data and applications through reliable, secure connectivity.

Ongoing growth of Maintel’s cloud and managed services offerings continues to allow the company to keep supporting the increasing demands of the market.

For additional information on Maintel view their Company Profile

AGA Rangemaster Group Limited is a manufacturer and supplier of range cookers and  kitchen appliances, which was acquired by Middleby Corporation and is headquartered in Long Eaton, Derbyshire, England.

For additional information on AGA Rangemaster visit their Website

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