Talkdesk broadens machine learning with Amazon Web Services Contact Centre Intelligence Talkdesk collaboration with AWS CCI…
Category: – Cloud
Conn3ct secures Position on G-Cloud 12 Framework
Conn3ct have announced they have secured its space on the UK public sector procurement framework, G-Cloud.…
2021: The Year of the Omnichannel Cloud Contact Centre
2021: the year of the omnichannel cloud contact centre – Craig Farley, Head of Consulting, IPI…
The Role of Cloud Contact Centres in Covid-19 Recovery
The role of cloud contact centres in supporting Covid-19 recovery and driving SMB growth While many…
Content Guru Expands Features With Microsoft Teams
Content Guru Expands Features Available With Microsoft Teams Integration Content Guru has expanded the feature set…
9 Reasons to Move to the Cloud Contact Centre
9 reasons to move to the cloud contact centre – Discover the many benefits of the…
NICE inContact Named Cloud Contact Centre Leader by Gartner
NICE inContact Named a Cloud Contact Centre Leader by Gartner – NICE inContact positioned highest for…
Noetica Launches New Public Cloud Service for Contact Centres
Noetica Launches New Public Cloud Service for Contact Centres New Noetica Cloud is Deliverable Rapidly and…
TTEC EMEA Approved Supplier Status on G-Cloud 12 Framework
TTEC EMEA Awarded Approved Supplier Status to the Crown Commercial Services G-Cloud 12 Framework TTEC Holdings,…
Cognosante Chooses Content Guru Cloud Solution
Content Guru, global leader in cloud contact centre solutions, has announced that Cognosante, major public sector…
Maintel Callmedia CX Now – Cloud-Based Contact Centre
Maintel launches Callmedia CX Now- ushering in the cloud-based contact centre of the future Callmedia CX…
Content Guru Named Supplier on Crown Commercial Service
Content Guru Named as a Supplier on Crown Commercial Service’s Spark Dynamic Purchasing System Leading cloud…
Tips for Moving Your Contact Centre to the Cloud
Moving Your Contact Centre to the Cloud – Six Tips to Ensure Success Jeremy Payne, VP…
Connecting Wales – The Cloud Based Contact Centre platform
The Vale of Glamorgan Council has written to every council chief and public sector body in…
UK Healthcare Contact Centre Accelerates Move to the Cloud
UK Healthcare Contact Centre Accelerates Move to the Cloud with NICE inContact CXone CXone selected for…
Barking & Dagenham Council Move Contact Centre to the Cloud
Support for Citizens: Barking and Dagenham Council Moves Entire Contact Centre to the Cloud for Remote…
Content Guru Winners at Management Today NextGen Awards
Content Guru Named Winners at Management Today’s NextGen Awards 2020 Europe’s leader in Customer Engagement and…
Serenova CxEngage Contact Centre Work from Home
Serenova Announces CxEngage Rapid Response Programme to Accelerate Contact Centre Work-from-Home Deployments Within 48 Hours Most…
Cloud9 + Business Systems = Compliant Voice Recording
Cloud9 Partners with Business Systems (UK) Ltd for Compliant Voice Recording Cloud9 Technologies (“Cloud9”), a leader…