Work-at-Home Agent Model Accelerate Cloud Migration

Work-at-home contact centre Agent Model to Accelerate Migration from On-premise to Cloud Application Solutions Frost &…

IPI adds PCI capability to IPI Contact Centre Cloud

IPI Cloud PCI offered on consumption basis to help contact centres satisfy PCI requirements cost-effectively IP…

Odigo Becomes Google Cloud Contact Centre AI Partner

After two years as a Google Cloud Technology Partner, Odigo, a global leader in Contact Centre…

Calabrio Charts Record Growth as Demand for Cloud Tech Soars

Calabrio charts record year-on-year UK growth as demand for cloud contact centre technology soars during lockdown…

First the Traditional now the rise of the ‘Casual’ Contact Centre

The emergence of the ‘casual’ contact centre – Justin Hamilton-Martin, Enreach for Service Providers Alongside the…

Daisy Corporate Select Cirrus for Cloud Contact Centre

Cirrus, the leaders in cloud contact centre solutions, has announced a partnership with Daisy Corporate Services…

Halfords Deploy Cloud Contact Centre to Enhance Digital

Leading UK Retailer Halfords Expands 8×8 Cloud Contact Centre and Communications Deployment to Enhance Digital Transformation…

Noble Systems Remote Work Pioneer for Cloud Contact Centre

Noble Systems, a global leader in omnichannel contact centre technology solutions, has been named a 2021…

Maintel Grows Cloud Services By Nearly a Third in 2020 

Maintel, the cloud and managed services company, has revealed a rapid growth in the use of…

Talkdesk Machine Learning with AWS Contact Centre

Talkdesk broadens machine learning with Amazon Web Services Contact Centre Intelligence Talkdesk collaboration with AWS CCI…

Conn3ct secures Position on G-Cloud 12 Framework

Conn3ct have announced they have secured its space on the UK public sector procurement framework, G-Cloud.…

2021: The Year of the Omnichannel Cloud Contact Centre

2021: the year of the omnichannel cloud contact centre – Craig Farley, Head of Consulting, IPI…

The Role of Cloud Contact Centres in Covid-19 Recovery

The role of cloud contact centres in supporting Covid-19 recovery and driving SMB growth While many…

Content Guru Expands Features With Microsoft Teams

Content Guru Expands Features Available With Microsoft Teams Integration Content Guru has expanded the feature set…

9 Reasons to Move to the Cloud Contact Centre

9 reasons to move to the cloud contact centre – Discover the many benefits of the…

NICE inContact Named Cloud Contact Centre Leader by Gartner

NICE inContact Named a Cloud Contact Centre Leader by Gartner – NICE inContact positioned highest for…

Noetica Launches New Public Cloud Service for Contact Centres

Noetica Launches New Public Cloud Service for Contact Centres New Noetica Cloud is Deliverable Rapidly and…

TTEC EMEA Approved Supplier Status on G-Cloud 12 Framework

TTEC EMEA Awarded Approved Supplier Status to the Crown Commercial Services G-Cloud 12 Framework TTEC Holdings,…

Cognosante Chooses Content Guru Cloud Solution

Content Guru, global leader in cloud contact centre solutions, has announced that Cognosante, major public sector…

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